Travel Administrator

Location
Stoke on Trent, Staffordshire, England
Salary
Up to £17000 per annum + great company benefits
Posted
03 May 2019
Closes
02 Jun 2019
Ref
21938-MHE
Contact
Marie Heaven
Job function
Administration
Hours
Full Time
Contract Type
Permanent
Are you looking to break away from Travel sales?? looking to work within customer service or administration?? this could be the role for you! My client a leading tour operator are looking for a customer service/admin consultant.
Great hours Monday to Friday 9am-5.30 / 2 x weekends a month.

Get hands-on processing and loading all confirmed holiday details into a back-office system, on behalf of the Personal Travel Advisors and Customers Support Team.


Responsibilities
Managing and accurately updating holiday files for existing customers.
Responding to holidaymaker email enquiries in a professional, knowledgeable and timely manner.
Following internal and external data protection guidelines.
Providing exceptional internal customer service.
Checking the accuracy of all elements of a holidaymakers' holiday booking and issuing accurate and informative documentation.
Accurately accounting for all amendments and extras purchased by holidaymakers in the administration system and issuing accurate and informative documentation thereafter.
Checking tour operator invoices for accuracy of financials and all other details.
Liaising with tour operators to ensure the accuracy of bookings and to meet holidaymakers needs.
Identifying and issuing payment reminders to customers.
Managing the administration for weddings and renewal of vows, liaising with holidaymakers and following the wedding timeline process.
Checking sales and amendment figures with 100% accuracy.
Sending accurate financial information to Personal Travel Advisors.
Must haves

Experience of working in an administration environment or within the travel industry.
High level of accuracy and attention to detail.
Ability to comprehend financial information related to a holiday booking.
Ability to work to strict deadlines.
Ability to produce clear, accurate and professional written communications.
Excellent communication and handover skills.
IT literate, familiar with Microsoft Office Software, specifically Excel and Outlook.
Ability to remain flexible, versatile, and adjust to situations as they occur

Benefits:
28 days holiday, rising to 32 with service*
Enhanced maternity & paternity leave
Travel perks
Unlimited tea & coffee
Service recognition rewards

Salary: a great salary and company benefit scheme

Interested?
contact Marie on 0121 450 9776 or email your CV to Marie@traveltraderecruitment.co.uk
you can also apply via the link below.

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