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Travel Administrator

Employer
Travel Trade Recruitment
Location
Stoke on Trent, Staffordshire, England
Salary
Up to £17000 per annum + great company benefits
Closing date
2 Jun 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Administration

Job Details

Are you looking to break away from Travel sales?? looking to work within customer service or administration?? this could be the role for you! My client a leading tour operator are looking for a customer service/admin consultant.
Great hours Monday to Friday 9am-5.30 / 2 x weekends a month.

Get hands-on processing and loading all confirmed holiday details into a back-office system, on behalf of the Personal Travel Advisors and Customers Support Team.


Responsibilities
Managing and accurately updating holiday files for existing customers.
Responding to holidaymaker email enquiries in a professional, knowledgeable and timely manner.
Following internal and external data protection guidelines.
Providing exceptional internal customer service.
Checking the accuracy of all elements of a holidaymakers' holiday booking and issuing accurate and informative documentation.
Accurately accounting for all amendments and extras purchased by holidaymakers in the administration system and issuing accurate and informative documentation thereafter.
Checking tour operator invoices for accuracy of financials and all other details.
Liaising with tour operators to ensure the accuracy of bookings and to meet holidaymakers needs.
Identifying and issuing payment reminders to customers.
Managing the administration for weddings and renewal of vows, liaising with holidaymakers and following the wedding timeline process.
Checking sales and amendment figures with 100% accuracy.
Sending accurate financial information to Personal Travel Advisors.
Must haves

Experience of working in an administration environment or within the travel industry.
High level of accuracy and attention to detail.
Ability to comprehend financial information related to a holiday booking.
Ability to work to strict deadlines.
Ability to produce clear, accurate and professional written communications.
Excellent communication and handover skills.
IT literate, familiar with Microsoft Office Software, specifically Excel and Outlook.
Ability to remain flexible, versatile, and adjust to situations as they occur

Benefits:
28 days holiday, rising to 32 with service*
Enhanced maternity & paternity leave
Travel perks
Unlimited tea & coffee
Service recognition rewards

Salary: a great salary and company benefit scheme

Interested?
contact Marie on 0121 450 9776 or email your CV to Marie@traveltraderecruitment.co.uk
you can also apply via the link below.

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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