FIT Reservations agent

London (West), London (Greater)
12 May 2019
12 Jun 2019
Job function
Full Time
Contract Type

FIT Reservations Agent



Job Purpose:

  • To work closely with supervisor in order to develop and grow incoming FIT bookings
  • Quote & Operate FIT bookings in a successful, profitable and professional manner

Job Specification: 

  • Process all incoming FIT reservations (book accommodation, transfers, attractions and any other services)
  • To Maintain good relations with all clients and suppliers at all times
  • To Respond to requests from clients accurately and in a timely manner
  • Ensure the smooth operations of all FIT bookings (i.e. booking all services, issuing travel documents)
  • Produce weekly reports for supervisor
  • Managing close-outs for all online operators
  • General administrative duties

Candidate Specification: 


  • Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
  • Exceptional customer service and result driven
  • Ability to work under pressure
  • Highly accurate with an excellent attention to detail
  • Fluency in English
  • Ability to make decisions and to work on own initiative

Desirable but not essential:

  • Fluency in French, Spanish, Germany or Dutch
  • Experience within the inbound tourism industry in the UK and Ireland

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