Travel Technical Support Manager, Newcastle

Location
Newcastle upon Tyne, Tyne and Wear, England
Salary
Market Rate
Posted
09 May 2019
Closes
06 Jun 2019
Ref
T21682
Contact
Christine Wilkins
Job function
IT
Hours
Full Time
Contract Type
Permanent
Business Travel Technical Support Manager, Newcastle. Are you interested in using your IT experience to work for a Corporate Travel Company but in the Technical Department? Do you want to work in the growing sector of GDS, in a support role? A leading Travel Management company offering various travel systems are on the lookout for an experience IT professional with knowledge of GDS systems, join their team. The main duty is to provide telephone and remote support to the staff utilising the systems.

JOB DESCRIPTION:
The main duty is to provide telephone and remote support to staff utilising their back office and accounting system but also there GDS systems such as Amadeus, Galileo, Evolve, Conferma and Concur.
- Provide telephone and email Technical support
- Eliciting relevant information from the customer to be able to solve or reproduce the customer problem.
- Troubleshoot and fix appropriate problems.
- Raise development logs for issues confirmed as development issues, detailing appropriate steps to recreate the problem.
- Give timely responses to customer queries and manage logs that have been passed to other teams.
- Collecting management information and reports
- Look after computer / network and maintenance.

EXPERIENCE REQUIED:
You will have previous experience within travel IT or travel support, ideally with a knowledge of GDS.

THE PACKAGE:
Based in offices in Newcastle, salary will be dependent on experience, working office hours, Mon-Fri. Excellent working environment and great career progression.

Please call Christine at Travel Trade Recruitment 0141 248 5222 or email me on christine@traveltraderecruitment.co.uk

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