Travel Operations Consultant (Sales Support)

Birmingham, West Midlands, Solihull, Yardley, Wolverhampton, Redditch
£23k-£26k + benefits (DOE, NEG)
13 May 2019
13 Jun 2019
PTR 2510
Job function
Full Time
Contract Type

Our client is a well-established, dynamic and leading tour operator that offer various luxury holidays throughout Europe, Asia, Africa, the Caribbean, USA, Canada, Middle East & the Pacific. Due to success and expansion, they are now seeking an experienced Travel Operations Consultant to join their friendly team.

This opportunity is ideal for a travel professional with sales support, operations, customer service or administration experience, seeking something a little different in which you will be rewarded for your hard work.

This exciting role entails a wide range of tasks in which no day will be the same, this includes:

  • Dealing with a range of enquiries by phone and email
  • Making changes to existing bookings to include adding bags, name changes, change of accommodation, special requests using Amadeus CRS
  • confirming options, adding API’S to bookings, meal requests, adding special assistance, special requests, chasing invoices, tickets, refund requests.
  • Managing cancellations and booking charges
  • Supporting the reservations team with queries
  • Maintaining high levels of customer service
  • Dispatching travel documentation
  • Producing invoices for bookings.

Person specification:

  • Strong working knowledge of CRS
  • Similar experience within the travel industry within a travel agent, tour operator or airline
  • Attention to detail
  • Excellent communication skills, both written and verbal
  • To be conversant with airlines, air routings and classes available


  • Travel Perks
  • Career Progression
  • Lucrative salary
  • Birthday off
  • Pension
  • Sociable working hours
  • Opportunity to work for a leading and forward thinking tour operator within a friendly team in high spec offices in which you will be rewarded for your hard work
  • Plus many more perks.

Give your career a boost and apply today! Please note only suitable travel candidates with experience with operations experience will be considered for this post.

To apply click APPLY NOW

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