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Client Support Executive

Employer
Succeed Recruitment Solutions
Location
Manchester, Greater Manchester
Salary
Up to £23,000 DOE plus bonus and benefits
Closing date
15 Jun 2019

View more

Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Business Travel Consultants, are you looking for a change from making day to day reservations? Do you prefer the customer service/problem solving sides of the role and enjoy offering high levels of support to your clients? If so, our client are further developing their online proposition and as they grow their support team accordingly, they’re looking for additional Client Support Executives to join them at their Manchester office!

The main duties include troubleshooting and solving any online queries or issues, processing post-ticketing changes, fulfilling bookings when issues occur and minimizing client disruption wherever possible to provide a smoother online experience. You’ll also be involved with facilitating new client implementations, providing ongoing support as well as assisting with new developments so strong communication and customer service skills are essential for these roles. The ability to problem solve, to proactively adapt solutions, to prioritise and work to tight deadlines are key attributes for the ideal candidates and in return, our client are offering a highly competitive basic salary of up to £23k DOE plus bonus and excellent benefits. So if you’re interested in joining the growing support team within this leading TMC, please contact us today for a confidential chat or apply online!

Role of Client Support Executive:

  • Diagnose and resolve online issues
  • Process post-ticketing changes etc. for online bookings
  • Fulfil online bookings where issues have occurred
  • Assist with implementation and administration of new clients
  • Liaise with developers and other departments regarding ongoing issues
  • Develop and build rapport with suppliers to enable prompt resolution
  • Share improvement and solution ideas

Skills required for the role:

  • Previous experience in a travel customer service or reservations role
  • Proficiency with a GDS would be an advantage
  • Experience with post ticketing
  • Strong communication and customer service skills
  • Proactive approach to problem solving
  • Ability to prioritise, work to tight deadlines
  • Keen attention to detail

If you’re interested in learning more about these fantastic Client Support Executive roles, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs.

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
Website
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB

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