Online Support Consultant (Travel Industry)

Location
Manchester, Greater Manchester, England
Salary
£16000 - £21000 per annum + Additional Company Benefits
Posted
16 May 2019
Closes
13 Jun 2019
Ref
21505GTH2
Contact
Gemma Thelwell
Job function
Operations
Hours
Full Time
Contract Type
Permanent
Are you someone who understands and strives for the 'do it right and do it thoroughly first time' attitude? Do you proactively seek out solutions to problems from the root cause and use initiative to troubleshoot? I'm looking for travel industry experienced team members to join my client who are experiencing rapid growth due to exciting mergers. The right candidate will be customer focussed, a strong team player as well as solid travel industry experience using GDS' ideally (some cover system's considered- please call me). You will need to have a keen eye for detail, be able to think outside the box and be computer competent. This is company who will be rewarding their employees with great Monday - Friday hours, fantastic salary and plenty of development opportunity! *please note - non travel industry candidates will not be considered at this stage, please only apply if you have worked in travel - not hospitality.

Duties include (not limited to) :
*Assisting clients on enquiries which will include - changes on bookings, cancellations, airline changes / vendor remarks relevant to travel plans and processing requests
*Assist on setting up client online booking portal logins
*Be point of contact for any issues and questions for client bookings on the online systems
*Carry out demonstrations on the online tool to help colleagues as well as clients.
*Identify possible improvements to increase the tool's effectiveness and performance ability to function to maximum potential.
*Be able to communicate clearly with all departments - reservations, groups, rail, finance etc to ensure best resolution is taken.
*Think outside the box to suggest and action steps to correct errors
*Log any bug and faults for the IT team / booking tool creator/supplier to investigate.

Experience needed :
*Reservations / customer services roles in in travel - using GDS (ideally Amadeus, but others will be considered)
*Ability to translate travel jargon into clear information for bookers and travellers.
*Experience in post booking amendments would be ideal - reissues / changes / cancellations and other post booking requests

You will need to be :
*Approachable demeanour with both colleagues and clients
*Strong command of English verbally and in writing.
*Able to work as part of the team and individually
*Creative problem solver
*Committed to the company's vision and direction

The Package:
To reward you for your time, commitment and expertise, the company are offering a great salary of £17-£19k DOE with amazing company benefits and actively encouraged internal progression opportunities.
This is a Monday to Friday position business hours with 1 in 6 Saturday shifts (only 4 hours) after passing probation.
Centrally located and to be joining the company at a very exciting time of growth! Lots of upcoming opportunities to diversify within the organisation.

Interested? Here's how to apply -
To apply for this exciting opportunity of online support consultant, please call Gemma 0161 9236 120 or email your CV to gemma@traveltraderecruitment.co.uk. Alternatively click 'Apply Now' below and follow our easy to view instructions

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