Our client, a travel company based in Enfield, is now looking for a Travel Consultant to join their team. The company has a great reputation and is a great place to work. All the staff are friendly and welcoming and have a great working environment. There would also be promotional opportunities for the right candidate.
This role would be a great step for someone who has or is working within retail travel who is looking for the next step.
The purpose of the role:
Handling incoming sales calls from various trade clients in a call centre environment. Utilizing selling and customer service skills to maximise sales of scheduled air product, whilst offering information and advice on all aspects of their travel requirements. To achieve high levels of customer care and retention. Assisting at all times with the smooth running of Dept.
To answer incoming calls as part of a geographical team maintaining the service levels agreed
To answer calls in a courteous and professional manner
Be proficient at using both FSS and airline fare sheets in order to provide accurate quotations
Ability to construct round the world fare quotations accurately
To work to set targets (quantity) and ensure customer care (quality)
Be proficient on Worldspan/CRS to optimise any sales opportunity
Ability to maximise profit margins through sales approach
Ability to make quick decisions within a pressurised environment
Ability to resolve minor problems effectively
Coach and assist other colleagues on an ad-hoc basis
Refer any matter beyond your scope of knowledge to the team leader
To assist with any other department where necessary
This position requires:
Extensive system and product knowledge
Good Geographical Knowledge
Understanding of the sales process
Excellent communication skills (Verbal & Written)
Flexible approach to work
Ability to work in a pressurised environment