Travel Sales Consultant

Location
South West London, London, England
Salary
£22000 - £23000 per annum
Posted
22 May 2019
Closes
19 Jun 2019
Ref
22035
Contact
Helen Newton
Job function
Sales
Hours
Full Time
Contract Type
Permanent
Travel Sales Consultant is responsible for maintaining comprehensive knowledge of a wide range of products. Selling directly to the public and via travel agents while performing as the first point of contact for new reservations.
Key Responsibilities
*Sell directly to the public and via travel agents either over the telephone, by email or face-to-face with customers visiting the office.
*Present at all times a professional image
*Help maintain a growing database of loyal existing customers and attract new potential customers.
*Ensure that every effort is made to convert enquiries into options, and options into confirmed bookings.
*Use product knowledge to confidently cross-sell to other products if the required holiday is unavailable or unsuitable.
*Answer initial queries about the holiday. Determining suitability and suggesting alternatives, where applicable.
*Use an in-house reservations system to check availability and make bookings , or pass all relevant information to the Travel Consultant if the tour is on request
*Ensure special requests (i.e. dietary requirements, wheelchair assistance, etc.) are properly attended to, that appropriate advice is given, and all relevant members of staff are informed, where necessary.
*Follow up on recent options and maintain communication with clients to ensure deadlines are met and service levels remain high
Skills Required
*Minimum of 2 years travel industry experience
*A highly professional, patient and attentive telephone manner
*An effective sales technique with the ability to close a sale and offer suitable alternatives
*GCSE passes (or equivalent) in English & Maths are essential
*Excellent Oral and written communication skills
*Enthusiasm, dependability and self-motivation
*Working knowledge MS Office and a CRS (CRS preferred but not essential.)
The Package
*Salary depending on experience £21,000 - £25,000
*Profit and performance related discretionary bonus paid annually
*37.5 Hours per week 0900 - 1730 Monday - Friday with Saturdays on a rota
*23 Days annual leave rising to 28 days after 5 years'
Interested
*If you would like to apply for the position please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk or call Helen on 02038879444

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