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Support Coordinator

Employer
Succeed Recruitment Solutions
Location
Altrincham, Greater Manchester
Salary
Up to £24,000 plus excellent benefits
Closing date
25 Jun 2019

View more

Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
IT

Job Details

We have a fantastic opportunity to join a market leading Travel Technology company based in Altrincham as a Support Coordinator. Reporting to the Support and Implementation Manager, the successful candidate will be responsible for troubleshooting and supporting incoming issues with our client’s products, in an attempt to keep the number of incoming issues as low as possible.

Previous experience within a similar role is required, preferably with a web based system, along with experience with SQL. In return, our client can offer a competitive salary of up to £24k plus excellent company benefits including twice yearly company bonus, so if this role is of interest to you please contact us today for a confidential chat, or apply online.

Role of Support Coordinator:

  • Provide telephone and email support to our client’s in-house developed Corporate booking tool
  • Eliciting relevant information from the customer to be able to solve or reproduce the customer problem.
  • Troubleshoot and fix problems, and logging 'repeating' issues with development.
  • Raise development logs for issues confirmed as bugs, detailing steps to recreate the problem
  • Give timely responses to customer queries and manage logs that have been passed to other teams.
  • Regularly testing and replicating bugs and looking for ways to reduce log intake.
  • Working with third party suppliers to solve customer issues that may lie in between systems.

Skills required for the role:

  • Proven experience working in a technical support role, preferably with a web system
  • Exposure to Windows and Windows based desktop applications
  • Experience with different web browsers
  • Experience with SQL
  • Exposure to Linux beneficia
  • Knowledge of the Travel Industry would be desirable, in particular Corporate Travel industry
  • Experience with a GDS system (e.g. Sabre, Galileo, Amadeus) a large advantage

If you’re interested in learning more about this Support Coordinator role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs.

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
Website
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB

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