Head of Operations

Location
South West London, London, England
Salary
£50000 - £58000 per annum
Posted
28 May 2019
Closes
25 Jun 2019
Ref
22053
Contact
Helen Newton
Job function
Operations
Hours
Full Time
Contract Type
Permanent
Head of Operations with previous experience in the Travel Industry required for a leading travel company in London.
The Job:
*Manage and take full responsibility for all areas of Operations, including team development, and IT service provision across a mix of internal and external platforms and providers for all holidays.
*Ensure that all departmental processes are carried out efficiently to ensure the team is delivering excellent service
*Develop operations KPIs to measure and manage service efficiency, and provide regular reporting to demonstrate objectives being met and enhanced service levels
*Overall responsibility for the booking and organisation of flights, transfers, rail and accommodation.
*24/7 Emergency contact for Leaders in resort as part of crisis response
*Develop a continuous improvement programme to continually improve service process efficiency (speed/cost/improved output/all)
*Develop a platform strategy for all internal platforms; specifically booking platforms and linkage to external and website
*Lead, develop and coach the team, develop from within
*Develop and over-see Crisis Response Plan, to deal with extreme emergencies, or potential PR impacts. Where required, oversee operational response to crisis management events
*Oversee and be responsible for IT/Web/Systems outages
*Be a role-model amongst the Management Team: demonstrate leadership behaviours and help develop the Management Team.
*Manage and motivate the team members in their duties and provide support where required.
*Optimise the Travel Insurance policy products, and work in partnership with On- and Off-line marketing teams to continuously develop the product range
*Develop and execute strategy to grow

Skills Required:
*Similar skills and duties working for a travel industry company

The Package:
*Salary dependent on experience

Interested:
*If you would like to apply, please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk or call Helen on 02038879444



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