Remote Working Travel Sales Executive

Recruiter
Pets Pyjamas
Location
EC2A 4QS, London (Greater)
Salary
Competitive
Posted
31 May 2019
Closes
30 Jun 2019
Job function
Home Working
Hours
Full Time
Contract Type
Permanent

Job Title: Remote Working Travel Sales Executive

Hours: 37.5 hours a week, 12.30 - 9pm shift.

Reporting to: Travel Sales Manager

Rapidly growing PetsPyjamas is the number 1 for dog-friendly travel in the UK and Europe championing the trend for dog-friendly travel.  Launched by the founders of toptable.com, who are themselves passionate dog owners, PetsPyjamas sends people and pets to over 2000 dog-welcoming hotels, hound-friendly hideaways, cottages and B&Bs. Our unique Pet Concierge Team provide a personalised experience to our ever increasing pack of dog-loving travellers and our mission is to encourage every property to provide as warm a welcome to our four legged friends as they do to us!

Role & Responsibilities:

• You will be working in a fast paced and challenging role liaising between clients and our venues, via
  email, telephone and livechat, to book every aspect of their tailor made break.

• Managing a high volume of inbound sales enquiries and using effective closing techniques to convert
  enquiries into a sales.

• To follow up the lead lifecycle with customers, venues and other third parties to close sales and
  take payment.

• Use initiative to up-sell and cross-sell other products to the customer.

• Maintaining a high level of product knowledge at all times.

• Consistently working to achieve individual and team targets / KPI’s.

• Using effective communication to recognize customer needs.

• Regular use of the PetsPyjamas website for research on a daily basis to provide alternatives and
  switch selling.

• Building and maintaining B2C and B2B relationships.

• Sharing knowledge, findings, patterns and hotel info with the wider sales team.

• Emailing customers accurate quotations, including payment links.

• Communicating with other remote workers via Slack.

• Ensure constant communication with wider sales team, including a daily handover.

Skills, Experience & Your Personal Characteristics:

• Understanding of what a pet means to their owner.

• Experience of processing multiple telephone calls/enquiries.

• Knowledgeable of UK geography.

• Ability to self-motivate to ensure consistently hit high sales targets

• Confidence when working with tight time constraints.

•  Keen attention to detail and ability to rectify mistakes in a timely manner.
• Outstanding sales skills and experience, with an enjoyment for upselling.

• KPI/Target driven and customer focused.

• Sales savvy with persistence to look out for sales opportunities via the Live Chat platform with the
  ability to turn browsers into bookers.

• Excellent communicator, both written and verbal, with tons of flair and persistence.

• A proactive attitude with the drive to succeed!

• Minimum of 2 years experience of remote telephone sales experience.

• Good understanding of basic maths.

• Strong command of written and spoken English.

• Reliable and trustworthy, you will be a key member of a dedicated team.

If you think you’ve got what it takes, send a short email saying why you think you’d be great for this role together with your CV by clicking "Apply"

 

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