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Customer Services Administrator

Employer
DCV Specialist Recruitment
Location
Thurrock
Salary
£16,000 - £18,213
Closing date
5 Jul 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Customer Services Administrator   

 

Due to further expansion of our business, we are looking for a Customer Services Administrator; your 'people skills' will be just as important as your formal qualifications. We will look for a good standard of written and spoken English. Good communication skills and a friendly personality are preferred.  

Enthusiasm to work in an administration based role is key, with an interest to work in the travel industry, especially in a customer service environment would also be beneficial. An ability to work to chronological deadlines and to work as part of a team is needed. You will have a good attention to detail and be computer literate.  

Line Management - The Customer Service Administrator will report directly to the Customer Service Team Leader - Administration and ultimately to the Customer Services Manager.  

 

Duties & Responsibilities - Development  The Customer Services Team Leader/Administrator will manage, supervise and allocate the following duties and responsibilities: - 

 

• Entering passenger information onto the in-house booking system correctly.

• Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc. 

• Printing, collating and posting documentation to any new and/or existing bookings. 

• Monitoring and answering the Customer Services email folder. 

• Operating our webchat facility. 

• Obtaining missing passenger information (At times by telephone/email).  

 

Company

DCV is a specialist recruitment agency providing Permanent, Contract & Interim staffing solutions throughout the UK and Worldwide.

Our many areas of expertise within Travel include:

Specialist Tailor-made Consultants

Business Travel Consultants

Sales Consultants

Administration & Operations Consultant

Ticketing Consultants

Product Managers

Commercial Managers

Marketing Managers

Account Managers

Business Development Managers

Finance Controllers

To name just a few of the travel backgrounds within the Travel Industry we deal with

Our Senior Consultants and Resource’s specialise in The Travel Industry with over 22 years’ experience by offering both candidates and clients an unrivalled recruitment service.

DCV Specialist Recruitment work in collaboration with its clients to provide a consultative service aligned to their business goals. This industry focused approach has enabled DCV to forge business partnerships with SME’s, Corporate & Blue Chip Travel Organisations across the globe.

DCV Specialist Recruitment has a targeted approach when sourcing candidates, enabling us to provide our clients with the most qualified and experienced candidates within the market place providing quality at all times.

Our candidate attraction strategy is be-spoke to each client to ensure that we resource Travel professionals from the background desired, coupled with the skills and experience to deliver results. These attraction methods include but are not exhaustive off:

  • Our Database
  • Traditional client specific Head Hunting
  • Niche Job boards
  • Social networking
  • Travel Industry specific publications
  • Referrals

The delivery of our service is harnessed by our Skilled Consultants and our Resource Team, all of whom have a wealth of experience within the Travel Industry sector.

Contact us

DCV TECHNOLOGIES LIMITED

Biz Space

575-599 Maxted Road

Hemel Hempstead

HP2 7DX

Telephone number : 01442 270 711

 

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