Home Working Travel Administrator

Birmingham, West Midlands, England
£16000 - £17000 per annum + great company benefits
05 Jun 2019
03 Jul 2019
Marie Heaven
Job function
Full Time
Contract Type
Are you an experienced travel professional looking for a new role within administration? Would you like to work from the comfort of your own home?? you able to provide high levels of customer service and attention to detail at all times?
This role will be home based, but will require a one day monthly visit to the office, You will report to the Administration Team Leader, to provide administration support to the direct business.

This will include the processing of customers travel documentation including confirmations and tickets. The role will be target driven and you will need to demonstrate your skills and knowledge of retail travel, delivering excellence in attention to detail and be able to communicate effectively. You will be provided with the essential equipment but will need to provide your own broadband to carry out daily duties.

A professional level of customer service is to be delivered at all times and post holders must deal with confidential and sensitive information. Occasionally situations may arise for the post holder to perform other duties or tasks that may be reasonably requested by the society.
Due to trading patterns, this role will require you to work 5 days over 7 including evenings and weekends.
You must have Tarsc experience.

Key Responsibilities
The post holder shall:
*Ensure a professional and positive image of the Society is portrayed at all times.
*Adhere to Society policies & procedures at all times.
*Provide administrative support for customer's documentation pre and post departure.
*Process adjustments to file in order for correct payments to be made to suppliers and homeworkers
*Problem solve in pressurised situations
*Resolve any emergency situations
*Trust - ensure all actions are fulfilled to the agreed timescales
*Achieve weekly targets of the department including SLA'S
*Develop and maintain excellent customer relationships
*Deliver high standards at all times with a personalised & individual approach to each client & homeworker

*Deal with confidential, sensitive information in an appropriate manner
*Produce a wide range of documentation- letters, emails, tickets and reports.

Experience and skills:
Able to work effectively within a team
Able to work on own initiative
PeopleExcellent written and verbal communication skills
Reliable and Honest
Providing excellent customer service
Project a professional attitude
Accurate and attention to detail
Able to carry out a variety of duties and multi task
Able to prioritise and arrange work to meet deadlines
Able to work under own initiative
Flexibility with regard to working hours and patterns
Assisting with the management of costs

Package: salary £16,000 - £17,000 plus great company and travel benefits and a company pension.

Please call Marie Heaven on 0121 450 9776. Or email your CV to Marie@traveltraderecruitment.co.uk
You can also apply via the link below.

Marie Heaven
Senior Account Manager

T. 0121 450 9776 F. 0161 237 3982

"I aim to provide a 10 out of 10 service to all my customers.
If I am not providing this, please advise me how I can improve."


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