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Sales and Service Manager

Employer
MBM Travel Executives
Location
London (Greater)
Salary
£30k - 40k per year + commission
Closing date
11 Jul 2019

View more

Hours
Full Time
Contract Type
Permanent
Job function
Sales

Job Details


Our travel client is currently seeking a sales and service manager to develop, mentor and manage a sales team from it’s London offices. As a sales and service manager your responsibilities will include ensuring excellent management of the team’s bookings from initial enquiry to return home and onto next booking plus recruitment, training, mentoring performance management and administration to maximise their potential and growth within the company The sales and service manager will deal with after sales service managing guest feedback and encouraging further bookings and loyalty.

The sales and service manager will also contribute to the marketing of our holidays to high standards of accuracy & attractiveness via website, collateral, direct guest contact and other channels.
You will also work closely with other internal teams and departmental management.

Below are some of your duties as a Sales and service manager

  • Overseeing your team’s performance and continually improve the booking process to optimise conversion and ensure that the guest experience of booking a holiday is efficient and meets high standards of service
  • Monitoring and improve progress towards sales and GP targets and reporting on performance
  • Efficient collecting, recording and responding to guest feedback
  • Maintaining of staffing levels in the sales team on both a short and long term basis - to include input into recruitment, rota planning, management of and recording of absence and annual leave
  • Performance management of the team to include training, KPIs, regular reviews, Your Space meetings
  • Conducting weekly meetings and monthly 121’s
  • Troubleshooting any guest issues pre, during and post departure, including dealing with complaints
  • Contribute to new product development in conjunction with Head of Sales and Service Tailormade and and the product tea


The roles comes with a base salary of between 35 – 45k plus commission and other benefits.

If you feel you have relevant experience and ability to motivate, engage and inspire your team please send your CV to richard@mbmtravelexecutives.co.uk

Company

MBM Travel Executives LTD is a boutique recruitment agency specialising in executive search and contingency assignments for the travel and leisure industry. Dynamic, professional and discreet, we combine active listening, creative thinking and unrivalled travel industry connections to identify exceptional travel talent and make inspired placements. A wealth of experience and A-list travel contacts mean that we are perfectly placed to recruit executive jobs in travel and more senior travel roles. We operate with stealth across the spectrum from middle and senior management right through to board level. We provide cost effective recruitment solutions in every sector of the travel, leisure and associated industries, including cruise, tour operators, call centres, airline, digital, media, online, gaming. We bring a new way of looking at the same old challenges. A more flexible and honest approach to client and candidate relationships. And a commitment to going the extra mile, no matter how demanding the journey. Take us with you and discover the difference for yourself.

Company info
Telephone
02035877087
Location
Unit One, Ground floor
Canonbury Business Centre
190a New North Road
Islington
London
N17BJ
GB

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