Senior Aftersales Agent

Location
North London, London, England
Salary
£17000 - £20000 per annum
Posted
14 Jun 2019
Closes
12 Jul 2019
Ref
22121
Contact
Mitchell Armstrong
Job function
Sales
Hours
Full Time
Contract Type
Permanent
Purpose:

Our Senior After Sales Consultants take full responsibility for all post booking related issues while having an active influence in other aspects of the delivery to the customer in a consultative capacity.


Key Duties and Responsibilities include:

⦁To answer all calls in a courteous and professional manner within the departmental standards.

⦁To deal with all telephone and email queries post reservation and general queries.

⦁To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests

⦁To amend hotel, car hire and transfer reservations

⦁To action ETA's (visa's), API's, Mobility Forms within set timeframes

⦁To work to set targets and ensure efficient customer care handling.

⦁Ability to make decisions in a pressurised environment.

⦁Computer Literate - to be able to use a variety of applications - GDS(Worldspan/Sabre),JETS,Outlook and possibly word/excel.

⦁To assist with any other Jetset Flights department where necessary.





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