Customer Services Administrator

Location
Thurrock
Salary
£16,000 - £18,213
Posted
05 Jul 2019
Closes
05 Aug 2019
Ref
DCVJL03892
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Customer Services Administrator   

 

Due to further expansion of our business, we are looking for a Customer Services Administrator; your 'people skills' will be just as important as your formal qualifications. We will look for a good standard of written and spoken English. Good communication skills and a friendly personality are preferred.  

Enthusiasm to work in an administration based role is key, with an interest to work in the travel industry, especially in a customer service environment would also be beneficial. An ability to work to chronological deadlines and to work as part of a team is needed. You will have a good attention to detail and be computer literate.  

Line Management - The Customer Service Administrator will report directly to the Customer Service Team Leader - Administration and ultimately to the Customer Services Manager.  

 

Duties & Responsibilities - Development  The Customer Services Team Leader/Administrator will manage, supervise and allocate the following duties and responsibilities: - 

 

• Entering passenger information onto the in-house booking system correctly.

• Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc. 

• Printing, collating and posting documentation to any new and/or existing bookings. 

• Monitoring and answering the Customer Services email folder. 

• Operating our webchat facility. 

• Obtaining missing passenger information (At times by telephone/email).  

 

Apply for Customer Services Administrator

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Travelweekly.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs