Italian Speaking Flight Sales Advisor

London, England
Up to £20000 per annum
18 Jun 2019
25 Jun 2019
Michael Ruggiero
Job function
Customer Service
Full Time
Contract Type
All fluent Italian speakers with travel or hotel industry customer service experience, please get in touch! This successful and dynamic travel company are seeking a fluent Italian speaker to join their busy flights customer service team.

The successful candidate will have a flair for providing a great service over the phone. You must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering a quality service. You will be experienced in handling customer queries and complaints whilst still able to stay motivated.

Key responsibilities:
*To book flights for enquiring customers
*To be passionate on every call about the brand
*To maintain a positive mindset to overcome challenges and barriers
*To handle customer queries and resolve at first contact
*To handle customer complaints and resolve at first point of contact whenever possible

Skills / Experience / Requirements:
*Strong customer service background
*Fluent in spoken and written English as well as Italian is essential. Spanish would be a valuable added bonus.
*Competent and confident in the use of systems (an understanding of flight reservation systems an advantage)
*Experience in the contact centre environment desirable but, will consider other customer service environments
*Experience in communicating with staff from different cultures and/or countries.
*Excellent communication skills (verbal and written)
*Competent numeracy skills
*Highly motivated
*Pro-active and able to manage own workload effectively

The shift patterns are varied on a rotation between 08:00 - 21:00 Monday to Thursday, 08:30 - 20:00 Friday, 09:00 - 18:00 Saturday and bank holidays and 10:00 - 17:00 Sundays.

The successful candidate can expect a competitive salary of £20,000 with the potential to earn an annual incentive award. Staff travel benefits after successfully completing 6 months, plus more. Full training will be provided.

If you meet the person requirements please send your CV in to us by applying online.

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