Customer Relations Team Manager

Location
Chester, Cheshire, England
Salary
£24000.00 - £25000.00 per annum + bonus & excellent company benefits
Posted
19 Jun 2019
Closes
17 Jul 2019
Ref
53258
Contact
Sunny Kersyte
Job function
Management
Hours
Full Time
Contract Type
Permanent

Customer Relations Team Manager required for a very well established independent travel business in Chester - Offering a basic salary depending on experience up to £25,000 plus bonus and other company benefits.


This is a great opportunity for an individual that is looking to work for an exciting, dynamic and growing business. This opportunity would suit individuals from a strong background as a travel manager / travel customer service manager OR individuals that have worked within a senior Customer Relations or Client Conflict Resolution role within a Call Centre / Contact Centre environment.

The role of Customer Relations Team Manager involves:-
* Accountability for team performance, including coaching and development of team members individual performances.
* Ensure that shifts are suitably covered
* Conduct regular reviews of staff performance and manage under performance
* Feedback to relevant department on improvements based on staff/customer feedback
* Ensure a safe and harmonious working environment, motivate and support team members
* Drive performance improvements

To apply for the Customer Service Team Manager you will have:-
* Previous experience as a Team Manager, Team Leader or Supervisor within a Customer Service, Customer Relations or Client Services team in a call centre environment;
* Proven track record in Coaching and Training in a customer services environment
* Experience in driving results
* Change management
* Proven track record in motivating a team

If you are interested then please send your most up to date CV to sunny@candm.co.uk or apply below. Alternatively for a confidential chat about the role please call Sunny on 0161 238 4494

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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