Customer Relations Consultant

Chester, Cheshire, England
Up to £18000.00 per annum + excellent company benefits
19 Jun 2019
17 Jul 2019
Sunny Kersyte
Job function
Customer Service
Full Time
Contract Type

Client Resolutions Consultant required for a very well established and highly successful independent travel company based in Chester - Offering an excellent starting basic salary of £18,000 plus bonus and excellent staff benefits, holiday discounts and great career development opportunities as the company.

The Travel Customer Service / Client Resolutions Consultant will:-
- Be entrusted to resolve issues, and handle complaints, that arise in a dynamic, positive, pro-active and commercial manner
- Deliver the quality product the company promise
- Create holidaymaker and owner advocates following successful issue resolution.

To apply for this excellent The Travel Customer Service / Client Resolutions Consultant opportunity you will have:-
- Experience in a similar customer service / customer resolution / problem solving role for either within the travel industry either in the UK or in resort , contact centres or from maybe a lettings / estate agency background.
- Proven experience and success in prior issue resolution role
- Natural and empathetic verbal rapport
- Honed negotiation techniques to influence and achieve successful outcomes
- The ability to forward thinking and investigative approach to daily work with the ability to spot, and resourcefully avert, problems before they happen.
- Initiative and think on your feet to swiftly, but professionally, react to queries as they arise and stop issues in their tracks
- Work a flexible roster pattern and be highly reliable - weekend and evening working essential

To apply for this excellent travel services opportunity and join this growing and highly regarded travel business please send your up to date CV to or apply below

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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