Reservations Executive, Tripsmiths

London (Central), London (Greater)
c.24k per annum; OTE £35k per annum inclusive of incentives
01 Jul 2019
01 Aug 2019
Reservations Executive
Job function
Full Time
Contract Type
Contract, Permanent

Role: Reservations Executive

Tripsmiths is looking for an experienced reservations executive to join its fast-growing team

Tripsmiths is a fast-growing, entrepreneurial travel and media company based in south-west London. We partner with some of the world’s best media brands and affinity groups to provide exclusive travel programs for their readers and members. After a period of rapid growth, we are recruiting for the role of reservations executive to join our sales team.

Joining a small team requires a strong work ethic. You will take pride in your work and be genuinely keen to provide an excellent service and customer satisfaction. The reservations team plays a key role in delivering Tripsmiths’ wider growth plans and, accordingly, there is opportunity for career advancement for employees who demonstrate excellence.

  • Base working hours: 37.5 hours/ week covering Monday – Saturday (flexible Saturday rota). There will be times when you may be required to work additional hours and so a flexible attitude is vital.
  • You will be working mainly from our London office but will also be required to participate in product training and familiarisation abroad.

Job requirements

  • Build a great rapport with customers, before, during and after the sales process.
  • Pursue and drive revenue growth in line with the business’s aims.
  • Provide efficient administrative tasks.
  • Keep up-to-date with the company's products, campaigns and services.
  • Attend educational overseas trips and provide feedback to colleagues.
  • Provide an outstanding level of customer service.

Ideal candidate

  • 2 years’ experience in a cruise/ tour operator with proven sales and customer care skills.
  • Strong administration skills.
  • Customer obsessed.
  • Entrepreneurial, dedicated, results driven.
  • Independent, self-starter, flexible.


  • 25 days annual holiday.
  • Basic salary: 24k/ annum; approx. OTE £35k/ annum inclusive of incentives.

For the right candidate we are happy to consider permanent and contract options

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