Independent Travel Advisor

Trowbridge, Wiltshire, England
£17000 - £19000 per annum + Lovely company & Great commission!
02 Jul 2019
30 Jul 2019
Helen Cassin
Job function
Full Time
Contract Type
Calling all experienced Travel Consultants!! Are you a Travel Consultant based in the Wiltshire area? Do you have a passion for luxury travel? Would you like to be rewarded with an excellent basic salary? A leading Travel company in Wiltshire, specialising in Luxury long haul Travel are keen to recruit a Travel Consultant to manage their telephone, e-mail, internet and face-to-face enquiries whilst pro-actively building rapport and turning enquiries into bookings. This is a Fantastic move for a dynamic Travel Consultant to join a thriving company!

* Adhere to the agreed company sales process ensuring the following are followed:
* Respond to client enquires promptly whether by phone, email or face to face.
* Create inspiring travel itineraries' in a friendly and professional manner.
* Capture a detailed brief outlining client requirement
* Explore opportunities to "add value" to every holiday sale
* Ask for the sale with every client itinerary presented
* To deliver a full booking experience providing an outstanding high level of customer service at every step. Completing all administration and documentation in a timely manner.
* To contribute to company sales targets by achieving and exceeding personal KPIs (Key Performance Indicators)
* To build and maintain extensive knowledge of products and services available to our clients through regular on line training, supplier events and organised company training sessions
* To attend and contribute to weekly and monthly staff meetings
* Handle all customer service complaints quickly and effectively keeping your manager updated at all times, escalating where appropriate.
* Manage discounts to increase profit margins.
* Build and strengthen relationships with key suppliers within the travel industry.
* Collate customer specific feedback ensuring the longevity and reputation of the business.
* Ensure client enquiries are acknowledged within a 24 hour period and all new enquiries to be followed up within 3 working days.
* Uphold the company standards at all times.
* Ensure the store premises are secure at the close of business if the last to leave the store
* To look out for any local marketing opportunities and bring these to the attention of the general manager
* To assist the manager in ordering and replenishing brochures and ensuring window displays promote current offers
* To ensure the store is kept tidy and presentable at all times
* To engage in any operational changes implemented by the general manager
* Any other tasks as directed by the general manager

The ideal candidate would have solid experience in retail travel or tour operations, experienced in dealing with online enquiries and pro-actively making outbound follow up calls to confirm bookings. You will also ideally have experience of long-haul destinations, tailor-making holiday to create the right holiday, rather than just selling a package holiday. If you have GDS experience (Sabre, Galileo or Amadeus) this is an advantage! In addition you will be a Travel Consultant with a real passion for travel, pro-active, self motivated and enthusiastic!

This role comes with a very competitive starting salary in the region of £18,000p/a depending on experience plus excellent commission structure.

Please follow the instructions and click "apply" or send your CV directly to For more information please call Helen Cassin on 01293 850647

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