Customer Service Consultant
A fantastic opportunity has arisen to join an award winning Luxury Tour Operator based in York. My client is looking for someone to join their Customer Personalisation Team as a Customer Service Consultant , who will be responsible for assisting clients with any alterations and upgrades to existing bookings which includes, flights, hotels , other land/sea based services and transfers . There is an excellent competitive salary , along with other company benefits and the role will be working 37.5hrs per week Monday- Friday 9-5.30 Saturdays maybe required occasionally .
Customer Service Consultant duties:
. Responsible for dealing with complex booking alterations including upgrades, add ons for both land and air based holidays
. Working closely with other internal and external departments to create complex packages for clients using a variety of internal and external suppliers
. Building relationships with third part suppliers and making sure a high level of service is offered
. Making sure work is accurate and error free and correctly inputted through the various systems
. Keeping up to date with the product portfolio
Customer Service Consultant skills required:
. Proven experience of working in a busy varied travel role which has been focused on service and delivery either within a Tour Operator, Travel Agency or Airline
. Excellent attention to detail and is confident working within a busy department and can manage a busy workload
. Excellent communications skills with the ability to liaise with both internal and external clients and suppliers
If you are interested in applying for the role of Customer Service Consultant please send an up to date cv to firstname.lastname@example.org or call Rachel on 01612384491
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk