Customer Service Consultant

East Riding of Yorkshire, England
Up to £1 per annum + competitive salary dependent on experience
03 Jul 2019
02 Aug 2019
Rachel Elmore
Job function
Customer Service
Full Time
Contract Type

A fantastic opportunity has arisen to join an award winning Luxury Tour Operator based in York. My client is looking for someone to join their Customer Personalisation Team as a Customer Service Consultant , who will be responsible for assisting clients with any alterations and upgrades to existing bookings which includes, flights, hotels , other land/sea based services and transfers . There is an excellent competitive salary , along with other company benefits and the role will be working 37.5hrs per week Monday- Friday 9-5.30 Saturdays maybe required occasionally .

Customer Service Consultant duties:

. Responsible for dealing with complex booking alterations including upgrades, add ons for both land and air based holidays
. Working closely with other internal and external departments to create complex packages for clients using a variety of internal and external suppliers
. Building relationships with third part suppliers and making sure a high level of service is offered
. Making sure work is accurate and error free and correctly inputted through the various systems
. Keeping up to date with the product portfolio

Customer Service Consultant skills required:

. Proven experience of working in a busy varied travel role which has been focused on service and delivery either within a Tour Operator, Travel Agency or Airline
. Excellent attention to detail and is confident working within a busy department and can manage a busy workload
. Excellent communications skills with the ability to liaise with both internal and external clients and suppliers

If you are interested in applying for the role of Customer Service Consultant please send an up to date cv to or call Rachel on 01612384491

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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