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Adventure Operations Manager

Employer
DCV Specialist Recruitment
Location
London (West), London (Greater)
Salary
£29K-£35K
Closing date
5 Aug 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Operations

Job Details

Our client, a specialist adventure tour operator is recruiting for an operations Manager.

Within this role as an Operations Manager you will undertake an array of tasks & responsibilities including

  • Negotiating with ground handlers to contract services at competitive prices
  • Liaising with ground handlers with regards to allocations, rooming requirements and any additional services required
  • Ensuring standards of safety and quality are adhered to in all aspects of tour operation, and overseeing our Health and Safety systems, Crisis Management and Risk Assessments
  • Assisting with Managing and overseeing the Contravention of tours
  • Assist with Tour Leader Allocations contracts and training
  • Assisting in organising Staff & Tour Leader Travel Insurance
  • Mentoring and assisting Junior members of the team
  • Assisting the Head of Operations with general departmental management issues
  • Creating client literature and maintaining the accuracy and effectiveness of all such documentation including tour itineraries, pre-departure information (PDI) docs as well as web copy.
  • Quoting, holding and booking flights for Tour Leaders
  • Preparation of pre-tour paperwork for tour leaders including accounts
  • Briefing & Debriefing tour-leaders to ensure that tours are maintained and tweaked to ensure high standards of customer satisfaction are adhered to
  • Keeping Sales and clients informed with regards to any tour changes

For this exciting and ambitious role you will be required to have

  • A passion for travel and a solid understanding of adventure travel
  • Ability to set and work to deadlines.
  • Good knowledge of travel geography, itineraries and visas.
  • Attention to detail, ability to plan ahead.
  • Able to work on own initiative.
  • Customer service capabilities, able to deal with a variety of clients.
  • Multi-tasking skills.
  • Patience and persistence in dealing with foreign countries and getting answers.
  • Excellent telephone manner, with excellent written and spoken English.

Company

DCV is a specialist recruitment agency providing Permanent, Contract & Interim staffing solutions throughout the UK and Worldwide.

Our many areas of expertise within Travel include:

Specialist Tailor-made Consultants

Business Travel Consultants

Sales Consultants

Administration & Operations Consultant

Ticketing Consultants

Product Managers

Commercial Managers

Marketing Managers

Account Managers

Business Development Managers

Finance Controllers

To name just a few of the travel backgrounds within the Travel Industry we deal with

Our Senior Consultants and Resource’s specialise in The Travel Industry with over 22 years’ experience by offering both candidates and clients an unrivalled recruitment service.

DCV Specialist Recruitment work in collaboration with its clients to provide a consultative service aligned to their business goals. This industry focused approach has enabled DCV to forge business partnerships with SME’s, Corporate & Blue Chip Travel Organisations across the globe.

DCV Specialist Recruitment has a targeted approach when sourcing candidates, enabling us to provide our clients with the most qualified and experienced candidates within the market place providing quality at all times.

Our candidate attraction strategy is be-spoke to each client to ensure that we resource Travel professionals from the background desired, coupled with the skills and experience to deliver results. These attraction methods include but are not exhaustive off:

  • Our Database
  • Traditional client specific Head Hunting
  • Niche Job boards
  • Social networking
  • Travel Industry specific publications
  • Referrals

The delivery of our service is harnessed by our Skilled Consultants and our Resource Team, all of whom have a wealth of experience within the Travel Industry sector.

Contact us

DCV TECHNOLOGIES LIMITED

Biz Space

575-599 Maxted Road

Hemel Hempstead

HP2 7DX

Telephone number : 01442 270 711

 

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