Business & First Class Specialist

London (Greater)
£22K-£25K+comm of 10%-15% based on net profit
07 Jul 2019
07 Aug 2019
Job function
Fares & Ticketing
Full Time
Contract Type

Specialising in discounted flights, holidays, tour packages, business travel, Honeymoon & wedding packages. As a result they have grown from a handful of airlines to having over 125 international airlines, enabling them to offer unbeatable worldwide air fares. The company has an exciting opportunity for a Business & First Class Specialist.

The business prides themselves on their customer service ensuring that they provide the best possible customer experience.

The Business & First Class Specialist key responsible will be:

  • Quoting & booking First and Business Class flights to worldwide destinations
  • Handle after sales incoming calls & emails efficiently and professionally, ensuring customer satisfaction at all times
  • Managing queues and issuing tickets prior to deadlines
  • Respond timely and professionally to cancellations and booking changes
  • Proactively maintaining corporate client relationships and providing a top level service.
  • Building new corporate client database
  • Compile offers for the weekly corporate newsletter

Candidate requirements:

  • Proficiency in a GDS – Worldspan & Amadeus
  • Have good knowledge of Nett, ITX and Published fares and understanding on airline contract rules
  • Must have a minimum 12 months experience of providing sales in Business Travel.
  • Excellent Communication Skills
  • Proficiency in English; knowledge of additional languages is an advantages
  • Professional telephone manner
  • Strong PC skills

The Business & First Class Specialist role is based in the Harrow area and the salary ranges from £22,000 to £25,000 with a commission structure of 10%-15% based on net profit.

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