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Reservations Consultant

Employer
DCV Specialist Recruitment
Location
Thurrock, Essex
Salary
£18,213 + Commission
Closing date
10 Aug 2019

View more

Sector
Cruise
Hours
Full Time
Contract Type
Permanent
Job function
Sales

Job Details

Job Description: Reservations Consultant (Telesales) 

£18,213.88 + Commission

 

Overview: We are looking for a sales driven, enthusiastic Reservations Consultant to work within our call centre. The Reservations Consultant will be located within the busy Passenger Sales department working within a team of 13 other telesales staff and a further 17 administrative staff, handling all matters relating to cruise bookings.  All direct sale and agent cruise bookings are handled by the call centre in our head office.

 

Line Management: Each Telesales Reservations Consultant will report directly to the Reservations Supervisor and subsequently to the Head of Passenger Sales who oversees the Department. 

Duties & Responsibilities:

  • To maintain a high-quality telephone sales service to direct passengers, Travel Agents and Tour Operators.
  • To answer the phone promptly & clearly at all times
  • To accurately input all data given by passengers at the time of making their booking and ensuring it is complete before finishing the call.
  • Whilst most callers do have a specific grade of accommodation that they may wish to book, try to up-sell to a higher grade of accommodation, so working to a tight sales conversion.
  • To maintain and deliver a high level of customer service to callers at all times
  • To try and sell ancillary products and additional cruise add-ons to customers
  • To be a team player and also be able to work on your own initiative.
  • To be able to work on a shift rota as the office opening hours are based on a 6-day working week with cover also required in the evenings
  • To achieve monthly sales targets and conversion rates
  • Hold a full clean driving licence as you may be required to attend cruise Embarkations when the passengers join the vessel for their holiday or company sales days where you may be required to assist
  • To be able to fly to some ports where we carry out as some embarkations and the occasional overnight in a hotel beforehand maybe required
  • To be well groomed and dressed in the work place.
  • To have a happy, enthusiastic and organised approach to your work, which can be demanding, but rewarding, during peak periods of the season.
  • Commission earning opportunities will also be available while working in the call centre under the Company’s standard terms and paid monthly in arrears

Working Hours:

The Reservations department shift patterns are as follow:

  • 09.00 to 17.00hrs
  • 10.00 to 18.00hrs
  • 12.00 to 20.00hrs

The Reservations Consultant will therefore work eight and a half hours a day (including one hour for lunch) for five days out of the six in accordance with the rota prepared by the Manager. Within the rota the Reservations Consultant will be required to work every other Saturday, with a day off in the week accordingly. 

 

Benefits

  • A workplace pension scheme will be offered after three months continuous service
  • Free on-site car parking
  • Newly refurbished office
  • Discounts on selected travel services
  • Excellent travel opportunities

 

Company

DCV is a specialist recruitment agency providing Permanent, Contract & Interim staffing solutions throughout the UK and Worldwide.

Our many areas of expertise within Travel include:

Specialist Tailor-made Consultants

Business Travel Consultants

Sales Consultants

Administration & Operations Consultant

Ticketing Consultants

Product Managers

Commercial Managers

Marketing Managers

Account Managers

Business Development Managers

Finance Controllers

To name just a few of the travel backgrounds within the Travel Industry we deal with

Our Senior Consultants and Resource’s specialise in The Travel Industry with over 22 years’ experience by offering both candidates and clients an unrivalled recruitment service.

DCV Specialist Recruitment work in collaboration with its clients to provide a consultative service aligned to their business goals. This industry focused approach has enabled DCV to forge business partnerships with SME’s, Corporate & Blue Chip Travel Organisations across the globe.

DCV Specialist Recruitment has a targeted approach when sourcing candidates, enabling us to provide our clients with the most qualified and experienced candidates within the market place providing quality at all times.

Our candidate attraction strategy is be-spoke to each client to ensure that we resource Travel professionals from the background desired, coupled with the skills and experience to deliver results. These attraction methods include but are not exhaustive off:

  • Our Database
  • Traditional client specific Head Hunting
  • Niche Job boards
  • Social networking
  • Travel Industry specific publications
  • Referrals

The delivery of our service is harnessed by our Skilled Consultants and our Resource Team, all of whom have a wealth of experience within the Travel Industry sector.

Contact us

DCV TECHNOLOGIES LIMITED

Biz Space

575-599 Maxted Road

Hemel Hempstead

HP2 7DX

Telephone number : 01442 270 711

 

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