Internal Account Manager & System Support Analyst
- Employer
- DCV Specialist Recruitment
- Location
- Thurrock, Essex
- Salary
- £23,000
- Closing date
- 10 Aug 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Management
Job Details
Job Description: Internal Account Manager & System Support Analyst
£23,000
Overview: Due to further expansion of our business, we are looking for someone to join our growing Data Team. Working within a busy team handling matters of team organisation, stakeholder management and support of our booking systems and web sites. This is an opening for an individual who's organised, diligent, has great communication skills and a positive attitude to work alongside the wider team.
You will be trained on the job, but the ideal candidate will be a competent writer and be comfortable creating and editing documents that clients and team members will use as the main guide for a project and its requirements. You would be naturally good on the phone with clients and dealing with tricky situations.
Experience of working with web systems and websites is a bonus.
The role includes supporting a wide range of internal company users (based both in the office and in/out international offices) for a variety of web sites and booking systems. This could mean providing ad-hoc phone or email support and training, through to writing proactive guides to help users in their day-to-day duties. There will also be an element of supporting your manager in meetings and helping organise team diaries.
General duties would include:
· Learning complex systems – how they work, how you use them and what the various parts of the systems require to be used in the correct manner
· Dealing with support requests – listening to issues and gathering enough information to sufficiently investigate reported issues
· Provide support and training to the wider business on system usage
· Collate bug reports and send them to the relevant teams to be processed
· Organisation of tasks across multiple team members
· Attending meetings, taking notes and writing them up
· Support with testing systems to make sure they meet the specifications
In all of these areas, positivity, organisation, communication skills and a keen attention to detail are key. You will be required to work within a team environment, but also have the ability to work on your own initiative. You should have good interpersonal communication skills and should have the ability to work under pressure and manage your own priorities. You will report directly to the Database Systems Manager and ultimately to the Head of IT who oversees the department.
Candidate requirements
· Advanced computer user (Outlook, Word, Excel, Web sites/systems)
· High level of organisation
· Diligent note keeping
· Ability deal with pressure situations
· A very keen eye for detail
· Experience working in the travel industry in a similar role would also be an advantage
Working Hours
08:30 - 17:00 or 09:00 – 17:30 (Depending on work load)
Company
DCV is a specialist recruitment agency providing Permanent, Contract & Interim staffing solutions throughout the UK and Worldwide.
Our many areas of expertise within Travel include:
Specialist Tailor-made Consultants
Business Travel Consultants
Sales Consultants
Administration & Operations Consultant
Ticketing Consultants
Product Managers
Commercial Managers
Marketing Managers
Account Managers
Business Development Managers
Finance Controllers
To name just a few of the travel backgrounds within the Travel Industry we deal with
Our Senior Consultants and Resource’s specialise in The Travel Industry with over 22 years’ experience by offering both candidates and clients an unrivalled recruitment service.
DCV Specialist Recruitment work in collaboration with its clients to provide a consultative service aligned to their business goals. This industry focused approach has enabled DCV to forge business partnerships with SME’s, Corporate & Blue Chip Travel Organisations across the globe.
DCV Specialist Recruitment has a targeted approach when sourcing candidates, enabling us to provide our clients with the most qualified and experienced candidates within the market place providing quality at all times.
Our candidate attraction strategy is be-spoke to each client to ensure that we resource Travel professionals from the background desired, coupled with the skills and experience to deliver results. These attraction methods include but are not exhaustive off:
- Our Database
- Traditional client specific Head Hunting
- Niche Job boards
- Social networking
- Travel Industry specific publications
- Referrals
The delivery of our service is harnessed by our Skilled Consultants and our Resource Team, all of whom have a wealth of experience within the Travel Industry sector.
Contact us
DCV TECHNOLOGIES LIMITED
Biz Space
575-599 Maxted Road
Hemel Hempstead
HP2 7DX
Telephone number : 01442 270 711
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