Operations Consultant

Location
Greenwich, London, England
Salary
£23000 - £25000 per annum
Posted
15 Jul 2019
Closes
12 Aug 2019
Ref
22233
Contact
Joe Bartholomew
Job function
Operations
Hours
Full Time
Contract Type
Permanent
Are you currently working in the Travel Industry? Do you have previous experience within an Operations role?

An exciting opportunity has arisen for an Operations Consultant to join an Educational Travel company in South East London.

Job Purpose:

To provide organisational support for bespoke cultural and educational tours in the UK, Europe and Long haul for school, college and university groups.

Main duties and responsibilities:
*Provide a helpful, friendly and efficient administrative support to the sales team, being the liaison between them and our suppliers.
*Provide accurate itinerary arrangements and pricing within required timelines.
*Accurately book flights, accommodation, transfers, tours, attraction tickets, guides as required. Accurately update API information, ATOL and Swissport.
*Once a tour is confirmed, maintain regular contact with the client, keeping sales in the loop. Make any changes/cancellations that are required, resolving any issues that arise efficiently and professionally. Check if there are any special requirements for the group and pass on to relevant suppliers.
*Reconfirm services with suppliers including pick up dates and times with every coach supplier before departure, also visits and restaurant bookings, especially when these are not standard or if they are taking place out of office hours.
*Compile travel packs ensuring these are accurate, meet the client's requirements and are sent out by the set deadline.
*Resolve problems related to a tour efficiently and professionally.
*Keep client and supplier information up to date in our system. Update emergency numbers for all suppliers.
*Update a visits database in line with the Learning Outside the Classroom initiative.
*Develop product knowledge, attending familiarisation trips and undergoing product training. Make inspection visits. Research new destinations, accommodations and visits.
*Research and source new suppliers.
*Negotiate rates and contracts with attractions and transport suppliers.
*Help to maintain the Safety Management System.
*Attend trade fairs and deliver presentations as required.
*Ensure payments are made to suppliers on time.

The Person:

*Experience in an operations position within a fast-paced sales environment in the travel industry
*Experience of dealing with airlines, hotels and coach suppliers
*Experience of organising bespoke group travel
*Travel knowledge of UK, European and North American travel destinations
*Excellent attention to detail
*Excellent verbal and written communication skills in English. Excellent literacy and numeracy
*Highly organised with the ability to manage and prioritise a varied workload
*Able to work on own initiative
*Strong interpersonal skills and capable of building strong relationships with a diverse set of stakeholders
*Helpful, supportive and friendly team player
*Adopts a highly professional and mature approach to work

Working hours & package:

This position is a Monday - Friday (office hours) role, however you will be asked to have the out of hours emergency phone on occasions. This role is paying £23,000 - £25,000 depending on experience.

Interested?

To apply for the position of Operations Consultant Click 'apply' to submit your CV
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted

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