Reservations Agent (Homeworker or office based)

Do you have experience working within the Travel Industry and knowledge of a GDS booking system? Are you currently working from home or have experience working remotely?

A well-known Travel Company (based in South London) are looking for a Reservations Agent (ideally as a homeworker) however, office based is also an option for someone local.

The role:

To service the customer booking needs by handling their questions, concerns and requests with speed and professionalism. As the first point of contact, positively promote the company to customers and seek to enhance their experience.


Responsibilities:

*Answer calls professionally and promptly
*Service email communications professionally and to a high standard
*Build customer's interest in the services and products
*Provide personalized customer service of the highest level
*Research required information using available resources
*Handle and resolve customer complaints in a timely manner
*Provide customers with product and service information
*Identify and escalate priority issues to the Reservations & After Sales Duty Manager. Ensure follow up.
*Route calls to appropriate resources
*Follow up customer calls where necessary

Requirements for this role:

*A real passion for travel and customer service
*Previous travel experience is essential, having worked in either retail travel or tour operations
*Excellent destination knowledge of US, Caribbean, Canada, Mexico and East product
*A proven track record of consistently achieving sales targets
*Excellent communication skills, both written and verbal
*Attention to detail
*Strong organizational skills
*Team player
*Flexible self-starter
*Ability to work effectively with strong prioritization skills
*To be conversant with all air routings and classes available
*Working knowledge of Excel and associated desktop applications
*Working knowledge of Worldspan (Or experience on a GDS system)
*High level of motivation
*Ability to make efficient use of resources

Working hours & package:

This position is a Monday - Friday (office hours) role along with 2-3 Saturdays a month and some Sundays during peak period. This role is paying £19,000 - £21,000 plus commission.

Interested?

To apply for the position of Reservations Agent Click 'apply' to submit your CV
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted