Client Support Coordinator

Blackheath, London, England
£22000 - £27000 per annum
17 Jul 2019
14 Aug 2019
Joe Bartholomew
Job function
Customer Service
Full Time
Contract Type
Main duties

*To book managed itinerary based and as directed chauffeur drive services, thoroughly checking and validating the completeness and accuracy of client instructions and updates, and raising any discrepancies with the booker at the earliest opportunity.
*To arrange the supply of the booked service through our global network of third party affiliates, ensuring that the proposed vehicle and driver are legally compliant and meet our exacting standards, and that a rate is agreed in advance for any non-tariff services.
*To actively manage the chauffeur drive service once it goes live, liaising between booker, passenger, driver and dispatch as required to ensure smooth service execution and effective management of delays, changes, special requests and any other issues that may arise.
*To process cancellations and no-shows in accordance with our operating polices & procedures, where applicable informing the client of any charges that will be incurred.
*With the support of the management team to calmly and professionally handle any service issues / failures or complaints, expediting resolution and then following up to fully understand the circumstances, provide a detailed explanation to the client and prevent a similar occurrence in the future.
*To ensure end-to-end customer satisfaction by responding to or acting on other phone calls, emails and web enquiries from existing and new clients in a timely manner, where appropriate passing these on to or assisting colleagues in Sales & Marketing, Finance and IT.

*Geographical knowledge is a bonus as we are a worldwide company, but London knowledge will be good
*Experience in a customer service role
*Understanding of conference/ events and roadshows is preferable, as this is what the role consists
*Good written and oral communication
*Good with learning new systems (our role is computer based).
*Team player

Salary and Working Hours:

This consists of shift patterns, 6am-2pm, 2pm-11pm, 11pm-7am.
It usually entails as 5 working days than 4 days off in the office - dependent on the shifts the person is on. This role includes working bank holidays (if the persons shift falls on that day), however this team receives extra annual leave for this.

Salary - Circa £24,000 depending on experience.

To apply for the position of Client Support Coordinator Click 'apply' to submit your CV
This role is being managed by / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted

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