Fares Desk Manager

London, England
Market Rate
19 Jul 2019
16 Aug 2019
Mitchell Armstrong
Job function
Fares & Ticketing
Full Time
Contract Type
We are currently looking for an experienced Fares Desk Manager to join our friendly and professional team. We are looking for a strategically minded individual who can creatively lead and develop the department to overcome the challenges that arise in this ever changing industry.

Our working environment is vibrant and energetic and everybody who joins us has the opportunity to develop a rewarding career within a travel management company which is widely considered to be one of the best in the business.

Role and Responsibilities:

⦁Responsible for NDC
⦁Responsible for ADMs and fare related admin
⦁Responsible for processing all refunds and exchanges that are sent by Agents
⦁Run monthly reports from Agentivity and process open tickets refunds
⦁Fare loading
⦁ADM reconciliation / dispute and record

Skills Required:
⦁Understanding fare constructions
⦁Ability to accurately calculate fares for refund and re-issues
⦁Ability to learn new systems and processes
⦁Galileo essential with Amadeus and Sabre if possible
⦁Someone who is organised, accurate and able to maximise business opportunities
⦁Experience with Travelport's Net Fare Manager will be an advantage
⦁Ideally with airline experience

What we offer:

⦁22 days holiday (increasing to a maximum of 25 based on length of service)
⦁Birthday day off
⦁Royal London pension plan
⦁Eyecare vouchers, season ticket loan, childcare vouchers, reduced corporate membership rates at Fitness First, reduced corporate membership rates with AVIVA health cover and Denplan
⦁Fresh fruit in the office and monthly "Food Fridays" for a team lunch
⦁Our dedicated Social Committee and Wellness Teams organise staff events, charity fundraisers and other initiatives throughout the year


We work a 37.5 hour a week (8.5 hour day including 1 hour for lunch). Our office is open Monday to Friday 07:30 to 18:30 so it may be necessary to alternate early and late shifts to ensure cover at all times.

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