Business Travel Consultants

Location
London, England
Salary
£29000 - £34000 per annum + Company benefits
Posted
19 Jul 2019
Closes
16 Aug 2019
Ref
21714MAA1
Contact
Mitchell Armstrong
Hours
Full Time
Contract Type
Permanent
Are you a Business Travel Consultant seeking a new opportunity? We are a global Business Travel company that has been meeting the needs of corporate customers for 170 years.

Our clients include many of the world's most admired companies. We provide support to their travellers around the world, 24 hours a day, every day of the year. Whatever the destination - a customer's head office, a conference, an oil rig or home - we go that extra mile to make sure those travellers arrive on time and ready to do business. And in the process we help save our clients time and money.

The objective of the Senior business Travel Consultant is to provide our clients with an efficient and friendly business travel service that meets their requirements and will be perceived and described as excellent

Key Areas of Activity:


To be able to process all types of reservations and enquiries, whilst identifying those of a specialist nature for referral.

Through awareness of each individual client's outlook to provide a service which, as a minimum, meets their expectation.

To be fully conversant with all travel related services offered by the client and maximise income opportunities for the Company.

To be cost effective in the workplace and maximise the usage and potential of all technology sources.

To ensure that client policy is adhered to at all times.

Always offer the most appropriate fares and routings with alternatives when applicable.

To ensure that our clients payment processes and administrative requirements are accurately adhered to and that the input of Management Information Statistics conforms to their specification.

May act as a Technology Co-ordinator for office hardware and software support and be single point of contact for best practice, processes and general technical queries.

To work as part of a team and to communicate effectively with others to ensure mutual benefit through co-operation.


Key Competencies:

Core Competencies

Having a detailed knowledge of own business stream and an outline knowledge of other areas of the business; a good all-round product knowledge.

Representing the Client with confidence: responding to customer needs and establishing long-term relationships.

Participating in activities as an active, flexible and willing team member; actively contributing to building and maintaining good work relationships; supporting and helping other members of the team.

Actively learning from experiences by soliciting feedback from others; taking responsibility for learning skills and knowledge in current role; taking ownership for own professional development.

Understanding the strategic direction of The Client; demonstrating a commitment to supporting the Company's and department's goals and objectives; co-operating effectively with colleagues and internal customers; supporting decisions that are made; adhering to core values.

Building rapport and listening actively to others viewpoints; comfortable in managing upwards; enthusiastic and positive approach when interacting with others.

Willingness to contribute to the decision-making process; supporting others in solving problems and issues.

Organising efficiently and actively planning own priorities; working well within set timescales; following tasks through to ensure completion.

Being diligent and expedient in applying processes and procedures; successfully completing tasks and procedures to enable an efficient operation.

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