Cruise & Travel Customer Relations Executive

We have a brand new opportunity for those with experience of complaint handling within the Travel industry, to join an award-winning Cruise & Travel organisation based in Redditch (or Birmingham) as a Customer Relations Executive.

This is a challenging customer service role in which the core objective is to handle customer complaint cases, ensuring they are resolved quickly and efficiently, minimising the impact to our client's reputation and helping retain their customers.  Previous experience of customer service/customer relations/complaint handling with the travel sector is essential for the role, along with an empathetic and service orientated approach. In return, our client can offer a competitive starting salary of £21k plus excellent benefits, so if this role is of interest to you, please contact us today for a confidential chat or apply online.

Role of Customer Relations Executive:

• Work to resolve customer complaint cases as they are received into the Customer Relations inbox
• Acknowledge complaints received and ensure customers are kept up to date with progress, through to resolution
• Process and thoroughly investigate all complaints received, which can often be detailed and complex
• Liaise with the Sales team, other internal departments, Cruise Lines, package element suppliers, and external bodies
• Provide the highest standard of written and verbal communication to customers
• Ensure accurate record-keeping of all discussions and correspondence relating to complaint cases
• Support Customer Relations Managers with other requests as necessary.

Skills required for the role:

• Organised, self-motivated and pro-active
• Ability to listen and understand the detail behind customers issues
• Compassionate, patient, empathetic
• Service orientated
• Calm under pressure
• Thorough with excellent attention to detail
• Excellent Travel industry knowledge 

If you’re interested in learning more about this Customer Relations Executive role, please contact Succeed Recruitment Solutions or press the apply online button now.

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com

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