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Operations Consultant

Employer
Travel Trade Recruitment
Location
Greenwich, London, England
Salary
£23000 - £25000 per annum
Closing date
23 Aug 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Operations

Job Details

Are you currently working in the Travel Industry? Do you have previous experience within an Operations role?

An exciting opportunity has arisen for an Operations Consultant to join an Educational Travel company in South East London.

Job Purpose:

To provide organisational support for bespoke cultural and educational tours in the UK, Europe and Long haul for school, college and university groups.

Main duties and responsibilities:
*Provide a helpful, friendly and efficient administrative support to the sales team, being the liaison between them and our suppliers.
*Provide accurate itinerary arrangements and pricing within required timelines.
*Accurately book flights, accommodation, transfers, tours, attraction tickets, guides as required. Accurately update API information, ATOL and Swissport.
*Once a tour is confirmed, maintain regular contact with the client, keeping sales in the loop. Make any changes/cancellations that are required, resolving any issues that arise efficiently and professionally. Check if there are any special requirements for the group and pass on to relevant suppliers.
*Reconfirm services with suppliers including pick up dates and times with every coach supplier before departure, also visits and restaurant bookings, especially when these are not standard or if they are taking place out of office hours.
*Compile travel packs ensuring these are accurate, meet the client's requirements and are sent out by the set deadline.
*Resolve problems related to a tour efficiently and professionally.
*Keep client and supplier information up to date in our system. Update emergency numbers for all suppliers.
*Update a visits database in line with the Learning Outside the Classroom initiative.
*Develop product knowledge, attending familiarisation trips and undergoing product training. Make inspection visits. Research new destinations, accommodations and visits.
*Research and source new suppliers.
*Negotiate rates and contracts with attractions and transport suppliers.
*Help to maintain the Safety Management System.
*Attend trade fairs and deliver presentations as required.
*Ensure payments are made to suppliers on time.

The Person:

*Experience in an operations position within a fast-paced sales environment in the travel industry
*Experience of dealing with airlines, hotels and coach suppliers
*Experience of organising bespoke group travel
*Travel knowledge of UK, European and North American travel destinations
*Excellent attention to detail
*Excellent verbal and written communication skills in English. Excellent literacy and numeracy
*Highly organised with the ability to manage and prioritise a varied workload
*Able to work on own initiative
*Strong interpersonal skills and capable of building strong relationships with a diverse set of stakeholders
*Helpful, supportive and friendly team player
*Adopts a highly professional and mature approach to work

Working hours & package:

This position is a Monday - Friday (office hours) role, however you will be asked to have the out of hours emergency phone on occasions. This role is paying £23,000 - £25,000 depending on experience.

Interested?

To apply for the position of Operations Consultant Click 'apply' to submit your CV
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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