Customer Operations/After Sales Executive
- Employer
- TMS Talent
- Location
- London (Greater)
- Salary
- £25k per year + Excellent Benefits
- Closing date
- 24 Aug 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Customer Service
Job Details
Customer Operations/After Sales Executive
Central London
£25,000 + Excellent Benefits
My client is a leading direct sell tour operator who specialise in worldwide luxury holidays.
They are now seeking to recruit Customer Operations/After Sales Executives to assist with customer service delivery to clients ensuring they receive the highest level of customer service.
The role is effectively dealing with the management of all post sales activities.
The role does involve shifts so flexibility is required although there is an option to cover some of these shifts from home.
Customer Operations/After Sales Executive Responsibilities and Duties:
- Handling all necessary admin processes related to bookings from both call centre and online channels
- Handling switch selling where the customers online selection is unavailable
- Administering all amendments to bookings including elective changes by customers and schedule changes
- Undertake as required upselling activities offering lounges, transfers and additional products for online and call centre bookings
- Dealing with cost adjustments
- Allocation of bookings to Sales staff
- Follow up on pending hotel confirmations
- Follow up outstanding balances
- Ensuring that all ticketing and payment deadlines are met
- Logging all customer service queries
Customer Operations/After Sales Executive Experience Required:
- Previous tour operations experience and working knowledge of a GDS
- Previous sales or customer service experience gained within the travel industry is essential
- Ability to work under pressure
- Good negotiation skills
- Flexibility to work shifts
Customer Operations/After Sales Executive Salary and Benefits
- Base salary of £25,000
- Pension
- Discounted Holidays
- 20 days holidays
- Good career progression opportunities
To apply for the Customer Operations/After Sales Executive role, please email your CV to tony@tmstalent.co.uk or contact me on 0207 812 3820 to discuss the role and company
Company
ABOUT TMS TALENT
TMS Talent (Formally New Frontiers) is a global leader specialising in travel and hospitality recruitment. For over 25 years they have been a trusted partner to employers across these niche sectors, matching exceptional job seekers with their dream roles.
The TMS Talent team prides themselves on delivering unrivalled service and all come from backgrounds in the travel and hospitality sectors. They understand the unique needs of job seekers and clients in these markets and recruit candidates for temporary, permanent and contract roles at all levels, from trainees’ right through to CEO’s and Managing Directors.
Delivering a high-touch and personalised recruitment service, TMS Talent ‘s clients include some of the world’s most prestigious travel & hospitality companies. They offer a huge range of travel jobs and careers across sectors such as tour operators, travel agencies, inbound, airlines, business travel management companies, cruise lines, tourism, online travel technology companies, and conference, hospitality & events.
To find out more about TMS Talent and to view their extensive range of vacancies visit – www.tmstalent.co.uk
T: +44 (0) 845 202 2222
E: enquiries.uk@tmstalent.co.uk
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