Head of Sales & Customer Relations
- Employer
- C&M Executive Recruitment
- Location
- Scotland
- Salary
- £70000 - £90000 per annum
- Closing date
- 27 Aug 2019
View more
- Sector
- Travel Agency
- Hours
- Full Time
- Contract Type
- Permanent
Head of Sales & Customer Relations - Travel Management Company - Scotland
I'm currently recruiting on behalf of a successful TMC who are in search for a Head of Sales & Customer Relations to join their senior management team.
The three core objectives and purposes of this role and the wider Department is to:
* Retain all existing customers by way of relationship management
* Growing the business through the continuous addition of new customers in line with company strategy
* Delivering direct customer service in support of reservations (i.e. through assisting with non-itinerary customer queries, data production, specialist reporting and ad hoc business help in terms of the customers' needs)
Responsibilities:
* Overseeing a sales strategy that will lead to growth with a diverse customer base
* Setting, evaluating and improving on clear KPIs as far as Customer Service and Customer Satisfaction
* Overseeing a customer relations strategy whereby all key accounts are regularly engaged with, eradicating the element of surprise
* Working closely with the Marketing Department to deliver the correct message through the most appropriate means to prospective customers that would lead to more sales
* Representing the business on travel buyer platforms
Interested? Please send your CV to ben@candm.co.uk
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C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit http://www.candmexecutive.co.uk/
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