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Business Travel Assistant Team Leader

Employer
Succeed Recruitment Solutions
Location
Glasgow
Salary
Highly competitive plus bonus & excellent benefits
Closing date
30 Aug 2019

View more

Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
Management

Job Details

We have a fantastic opportunity to join an innovative and fast growing, Glasgow based TMC as an Assistant Team Leader. Working as part of their busy Flights team, this new role involves supporting the Business Travel Team Leader, assisting with coaching and training and deputising in their absence and will also involve providing customer service and support to both customers and suppliers.

You’ll also be the ‘go to’ person in their team for training and advice as well as the first point of escalation for any customer queries and complaints so in-depth GDS knowledge, good working knowledge of Worldwide airlines, airport hubs and airfares are essential, along with strong customer service skills. Our client is offering a highly competitive salary plus bonus & excellent benefits, so if you’re interested in finding out more about this Business Travel Assistant Team Leader role, please contact us today for a confidential chat or apply online.

Role of Business Travel Assistant Team Leader:

  • Support the Team Leader in the day to day operation of the Department, ensuring that all customer SLAs and KPIs are understood and met
  • Assist the Team Leader in carrying out quality checks and providing coaching/training where necessary, to ensure the customer receives the highest standard of service
  • Be recognised as a ‘go to’ person in your team for coaching/training
  • Maintain a good level of understanding of the reservation and invoicing systems
  • Provide guidance to clients on using online booking tools
  • Offer exemplary customer service to clients and suppliers at all times
  • Take appropriate action where queries are being raised, escalating if necessary

Skills required for the role:

  • Experience within the business travel sector and, ideally, previous supervisory experience
  • Good knowledge of airlines, airline hubs, airfares and ticketing
  • Exceptional customer service skills
  • Strong leadership and motivational skills
  • In-depth GDS knowledge
  • Approachable and able to offer support and advice

If you’re interested in learning more about this Business Travel Assistant Team Leader role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs.

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
Website
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB

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