Cruise Operations Manager

Location
London
Salary
£30,000-£35,000
Posted
05 Aug 2019
Closes
05 Sep 2019
Ref
AGCOM
Sector
Cruise
Job function
Operations
Hours
Full Time
Contract Type
Permanent

Operations Manager Cruise

Main Responsibilities:

  • Ensure high standards of passenger service and product delivery
  • Manage the Cruise Diary
  • Liaise with tour leaders, on board staff, partners and managers
  • Support Res and Admin teams
  • Review customer and colleague feedback to ensure the best passenger and working experience possible

Person Spec:

  • Experience in managing both cruise and land tour operations
  • Logistical thinker
  • Attention to detail
  • Numerate and analytical
  • Experience in proof reading brochures
  • Being able to put together and run business meetings
  • Prior experience in negotiating with suppliers
  • Available to travel overseas
  • Crisis and emergency management
  • Prior experience of working onboard a cruise ship or leading tours desirable

Benefits:  

  • Performance related annual bonus (discretionary)
  • Season ticket loan
  • Extra holiday after 5 years and 10 years’ service
  • Private medical healthcare

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