Adventure Operations Manager

London (West), London (Greater)
14 Aug 2019
14 Sep 2019
Job function
Full Time
Contract Type

Our client, a specialist adventure tour operator is recruiting for an operations Manager.

Within this role as an Operations Manager you will undertake an array of tasks & responsibilities including

  • Negotiating with ground handlers to contract services at competitive prices
  • Liaising with ground handlers with regards to allocations, rooming requirements and any additional services required
  • Ensuring standards of safety and quality are adhered to in all aspects of tour operation, and overseeing our Health and Safety systems, Crisis Management and Risk Assessments
  • Assisting with Managing and overseeing the Contravention of tours
  • Assist with Tour Leader Allocations contracts and training
  • Assisting in organising Staff & Tour Leader Travel Insurance
  • Mentoring and assisting Junior members of the team
  • Assisting the Head of Operations with general departmental management issues
  • Creating client literature and maintaining the accuracy and effectiveness of all such documentation including tour itineraries, pre-departure information (PDI) docs as well as web copy.
  • Quoting, holding and booking flights for Tour Leaders
  • Preparation of pre-tour paperwork for tour leaders including accounts
  • Briefing & Debriefing tour-leaders to ensure that tours are maintained and tweaked to ensure high standards of customer satisfaction are adhered to
  • Keeping Sales and clients informed with regards to any tour changes

For this exciting and ambitious role you will be required to have

  • A passion for travel and a solid understanding of adventure travel
  • Ability to set and work to deadlines.
  • Good knowledge of travel geography, itineraries and visas.
  • Attention to detail, ability to plan ahead.
  • Able to work on own initiative.
  • Customer service capabilities, able to deal with a variety of clients.
  • Multi-tasking skills.
  • Patience and persistence in dealing with foreign countries and getting answers.
  • Excellent telephone manner, with excellent written and spoken English.

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