Adventure Operations Manager
Our client, a specialist adventure tour operator is recruiting for an operations Manager.
Within this role as an Operations Manager you will undertake an array of tasks & responsibilities including
- Negotiating with ground handlers to contract services at competitive prices
- Liaising with ground handlers with regards to allocations, rooming requirements and any additional services required
- Ensuring standards of safety and quality are adhered to in all aspects of tour operation, and overseeing our Health and Safety systems, Crisis Management and Risk Assessments
- Assisting with Managing and overseeing the Contravention of tours
- Assist with Tour Leader Allocations contracts and training
- Assisting in organising Staff & Tour Leader Travel Insurance
- Mentoring and assisting Junior members of the team
- Assisting the Head of Operations with general departmental management issues
- Creating client literature and maintaining the accuracy and effectiveness of all such documentation including tour itineraries, pre-departure information (PDI) docs as well as web copy.
- Quoting, holding and booking flights for Tour Leaders
- Preparation of pre-tour paperwork for tour leaders including accounts
- Briefing & Debriefing tour-leaders to ensure that tours are maintained and tweaked to ensure high standards of customer satisfaction are adhered to
- Keeping Sales and clients informed with regards to any tour changes
For this exciting and ambitious role you will be required to have
- A passion for travel and a solid understanding of adventure travel
- Ability to set and work to deadlines.
- Good knowledge of travel geography, itineraries and visas.
- Attention to detail, ability to plan ahead.
- Able to work on own initiative.
- Customer service capabilities, able to deal with a variety of clients.
- Multi-tasking skills.
- Patience and persistence in dealing with foreign countries and getting answers.
- Excellent telephone manner, with excellent written and spoken English.
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