Live Chat Specialist

Location
South West London, London, England
Salary
£19000 - £21000 per annum + commission
Posted
15 Aug 2019
Closes
12 Sep 2019
Ref
22383
Contact
Helen Newton
Hours
Full Time
Contract Type
Permanent
Live Chat Specialist is required to provide efficient, courteous and prompt assistance to our new web visitors and existing clients you will answer questions about resorts and accommodation, fulfil client requests and generate ski holiday enquiries for our team of Account Managers, all whilst maintaining a first-class customer experience. We are looking for the brightest and the best candidates to join our young and vibrant team.

The Job:
*Provide prompt responses and resolutions to enquiries via Live Chat.
*Conduct real-time research to determine the best answer or solution for the customer.
*Identify sales opportunities to generate new holiday booking enquires.
*Capture customer data and input it into our CRM.
*Assist the Client Services team in maximising revenue by identifying situations where a customer may benefit from ski school and additional ski extras.
*Meet assigned KPI's such as chat quality, customer satisfaction and number of sales enquires generated.
*Route queries to appropriate internal partners and follow up with customer issues.
Skills/Experience Required:
*Advanced written communication skills.
*Customer service experience.
*Must be able to type a minimum of 40 wpm with 80% accuracy.
*Good working knowledge of the European Alps and ski resorts.
*Ability to handle and complete multiple tasks simultaneously.
*Exceptional organisational skills and attention to detail.
*Show a commitment to delivering unparalleled service & unforgettable holidays.
*Demonstrate a passion for all things ski and the mountains.
The Package:
*Salary £19,000 - £21,000 depending on experience plus commission and company benefits
Interested:
*If you would like to apply for the vacancy please click to 'APPLY' or send your cv to helen@traveltraderecruitment.co.uk or call Helen on 02038879444




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