Customer Service Specialist
- Employer
- Travel Trade Recruitment
- Location
- South West London, London, England
- Salary
- £30000 - £35000 per annum
- Closing date
- 13 Sep 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Customer Service
Job Details
The Job:
*Responsible for written correspondence and oral communication to all guest-related issues and concerns.
*Maintain database regarding nature of issues and concerns
*Serve as additional contact person in case of guest emergency
*Work with and support staff as necessary to resolve issues
*Responsible for keeping the Director, Guest Experience apprised of serious guest-related issues.
*Work with company attorneys and serve as company's additional official representative at legal mediations and court trials involving guest claims when necessary.
*Direct interaction and communication with all levels of management and internal staff
*Analyse database on a quarterly basis to prepare status report for senior management as requested
*Handle guest insurance claims.
*Implement new processes as needed to enhance and streamline department functionality
*Other related duties as requested
Skills/Experience Required:
*Excellent written/verbal communication skills
*Strong team and individual coaching skills and staff management skills for future department growth
*Ability to work with worldwide office
*Proficiency in MSWord and MS Excel
*Strong diplomatic skills (ability to listen, empathize and respond to guest and travel partner complaints)
*Positive approach and enthusiasm
*Ability to rise above complaint negativity to retain guest goodwill and patronage
*High degree of personal initiative, adaptability and a built-in, self-starting mechanism
*2-4 years' business management or consumer affairs experience
*Travel industry related experience
The Package:
*Starting salary of £30,000 - £35,000 plus company benefits
Interested:
*If you would like to apply for the above position please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk or call Helen on 02038879444
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
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