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Senior Aftersales Agent

Employer
Travel Trade Recruitment
Location
North London, London, England
Salary
£18000 - £20000 per annum + Bonuses
Closing date
19 Sep 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Sales

Job Details

Purpose:

Our Senior After Sales Consultants take full responsibility for all post booking related issues while having an active influence in other aspects of the delivery to the customer in a consultative capacity.


Key Duties and Responsibilities include:

*To deal with schedule changes received from airlines via a CRS (Worldspan/Sabre)

⦁To answer all calls in a courteous and professional manner within the departmental standards.

⦁To deal with all telephone and email queries post reservation and general queries.

⦁To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests

⦁To amend hotel, car hire and transfer reservations

⦁To action ETA's (visa's), API's, Mobility Forms within set timeframes

⦁To work to set targets and ensure efficient customer care handling.

⦁Ability to make decisions in a pressurised environment.

⦁Computer Literate - to be able to use a variety of applications - GDS(Worldspan/Sabre),JETS,Outlook and possibly word/excel.

⦁To assist with any other departments where necessary.


The Package:

My client is offering a competitive salary package between £18,000 - £22,000 along with bonuses.

Interested?

To register your application for this position , please submit your CV by Clicking 'Apply' now.

Please note:

Due to the volume of applications received only candidates shortlisted will be contacted



Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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