SERVICE DESK LEAD

Location
Croydon, Surrey, England
Salary
£30000 - £32500 per annum
Posted
23 Aug 2019
Closes
17 Sep 2019
Ref
LH154
Contact
Lucy Hatcher
Job function
IT
Hours
Full Time
Contract Type
Permanent
SERVICE DESK LEAD
TOUR OPERATOR, CROYDON
UP TO £32,500 plus benefits

THE JOB
The service desk lead manages all day to day activities within the technology service desk, ensuring all incidents, issues and requests are actioned efficiently, providing 3rd party partners with service excellence. You'll be instrumental in the design and implementation of the service desk's best practice processes, all the time ensuring excellent service quality. You'll build healthy relationships with 3rd party technology providers.

You'll monitor the SLAs you've implemented, ensuring the services levels are met at all times. Weekly KPI reporting will fall under your remit.

In addition, you'll coordinator internal systems training, and be responsible for telephony infrastructure.


ABOUT THE COMPANY
You'll be working with a very well-established Croydon-based tour operator which provides a broad range of travel options including river and ocean cruises, escorted tours and resort stays.


WHAT EXPERIENCE DO I NEED?
You'll be an IT qualified, customer-focused and empathic problem solver who can deliver technical solutions autonomously. Your communications skills will be exemplary, you'll be very well organised and you'll have keen attention to detail. You'll be a calm force in a highly pressured environ.


WHAT'S IN IT FOR ME?
A salary of £30-32,500, plus there are other benefits.

Lucy Hatcher is recruiting this Service Desk Lead job with our tour operator partner in Croydon. Click to apply.

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Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel and hospitality recruitment company with offices in the UK, USA, Canada, United Arab Emirates, South Africa and The Maldives.

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