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Customer Service Specialist

Employer
DCV Specialist Recruitment
Location
West Thurrock, Grays
Salary
£18,213
Closing date
27 Sep 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Customer Services Specialist


Due to further expansion of our business, we are looking for an experienced Customer Services Specialist, your 'people skills' will be just as important as your formal qualifications. We will look for a good general standard of education, but excellent communication skills and a friendly personality is preferred. Previous experience of working with people either over the telephone, face to face or by email would be useful. Any previous experience in the travel industry would also be beneficial. Abilities to work to chronological deadlines and to work as part of a team is needed.


The successful candidate will have experience of working in a customer service environment, with excellent communication and organisational skills, with experience of working in a call centre/telesales environment. You will have a good attention to detail, be computer literate with experience of using a reservation system.


Duties & Responsibilities

• Ensuring all passenger enquiries are dealt with in a timely manner. This will be done by telephone, email and on occasion, face to face.
• Ensure correct information is passed on to passengers.
• Administer cancellations and/or transfers received by email or post and ensure they are actioned in-line with company guidelines.
• Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc.
• Printing, collating and posting issuing documentation to any new and/or bookings.
• Entering passenger information onto the in-house booking system correctly.
• Taking payment from passengers.
• Attending ship turnarounds, at various regional ports.
• Participating in our Rota. (Approximately once in x8 weeks) £75 each time.


Working Hours
Standard office hours are Monday to Saturday from 09.00 to 17.30hrs. A day off in lieu will be provided for Saturday/Sunday working, as advised by the Line Manager and subject to staffing rota.
Remuneration A basic salary of £17,000 - £18,213.88 per annum (Circa), commensurate with experience will be offered and reviewed annually every December, subject to a three-month probation period.


Other Benefits
• A workplace pension scheme - following three months of continuous service.
• Free on-Site Parking
• State of the art offices
• Travel discounts on selected products and services
 

Company

DCV is a specialist recruitment agency providing Permanent, Contract & Interim staffing solutions throughout the UK and Worldwide.

Our many areas of expertise within Travel include:

Specialist Tailor-made Consultants

Business Travel Consultants

Sales Consultants

Administration & Operations Consultant

Ticketing Consultants

Product Managers

Commercial Managers

Marketing Managers

Account Managers

Business Development Managers

Finance Controllers

To name just a few of the travel backgrounds within the Travel Industry we deal with

Our Senior Consultants and Resource’s specialise in The Travel Industry with over 22 years’ experience by offering both candidates and clients an unrivalled recruitment service.

DCV Specialist Recruitment work in collaboration with its clients to provide a consultative service aligned to their business goals. This industry focused approach has enabled DCV to forge business partnerships with SME’s, Corporate & Blue Chip Travel Organisations across the globe.

DCV Specialist Recruitment has a targeted approach when sourcing candidates, enabling us to provide our clients with the most qualified and experienced candidates within the market place providing quality at all times.

Our candidate attraction strategy is be-spoke to each client to ensure that we resource Travel professionals from the background desired, coupled with the skills and experience to deliver results. These attraction methods include but are not exhaustive off:

  • Our Database
  • Traditional client specific Head Hunting
  • Niche Job boards
  • Social networking
  • Travel Industry specific publications
  • Referrals

The delivery of our service is harnessed by our Skilled Consultants and our Resource Team, all of whom have a wealth of experience within the Travel Industry sector.

Contact us

DCV TECHNOLOGIES LIMITED

Biz Space

575-599 Maxted Road

Hemel Hempstead

HP2 7DX

Telephone number : 01442 270 711

 

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