Hotel Reservations Agent (French Speakers)
- Employer
- Travel Trade Recruitment
- Location
- London, England
- Salary
- Company Benefits
- Closing date
- 23 Sep 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Sales
Job Details
We are currently seeking to recruit a Group Reservation Agent within our Hotel Division to be responsible for analysing incoming requests and finding suitable accommodation for our Asian groups coming into Europe.
Main Responsibilities
Contacting hotels by phone, email or fax in order to discuss present and future reservations
Select appropriate contracts and non-contracted hotels according to sales requirements
Process bookings and inputting details/rates using in house systems
Negotiate rates and conditions such as cancellation and payment policies
Provide suitable alternatives as and when required
Produce accurate documents/reports
General admin tasks
Dispute handling
Process deposits/refunds
Negotiate book outs, compensations and cancellation charges when needed
Prioritise workload according to deadlines
Skills and Experience
Relevant Skills/Characteristics
Capable of handling high volume in a timely manner with accuracy
Ability to work under pressure
Professional and efficient telephone manner
Ability to Multitask
Superb interpersonal skills
Demonstrate team working
Loyalty and commitment when independently working
Outstanding time management and organisation skills
Preferred negotiation, customer service and problem solving abilities
Positive attitude towards change and great adaptability
Required Experience/Knowledge
Essential
Excellent spoken and written communication skills in English
Sound knowledge of MS office applications
Previous experience within travel/hospitality industry, or admin/retail/logistics experience will be considered French or Spanish Language skills
Desirable:
Regional knowledge of Europe.
Previous experience within Hotel Group/FIT/Operations/Reservations
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
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