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Customer Service Manager - Luxury Travel

Employer
Platinum Travel Recruitment
Location
London (Central), London (Greater), Surrey. Middlesex
Salary
£45k-£50k + benefits
Closing date
9 Oct 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Management

Job Details

Our client is an award-winning luxury travel company that offers a range of bespoke travel itineraries across the globe. Due to remarkable growth, now seeking an experienced Luxury Travel Guest Relations Manager to join the team.

This is a great opportunity for a senior team leader, operations or sales manager, supervisor or customer service manager from a luxury tour operator seeking something a little different in which you will be rewarded for your hard work.

Your career begins here, duties include:

  • Work to aggressively reduce complaint ratios and compensation ratios across the business units
  • Provide monthly root cause analysis to the board, including resolution recommendations
  • responsible for our booking conditions including package sales and single element bookings
  • Ensure secure compliance is in place with the various laws and regulations affecting the business in selling and operating holidays
  • Provide training to improve guest issue handling knowledge and techniques
  • Provide oversight on all serious or complex issues, especially those where regulatory advice is required
  • Provide final recommendations and co-signatory sign off on high value compensation claims

 

Essential requirements:

  • At least three years of guest/client relationship management experience in the travel industry
  • Proficiency in The Package Travel and Linked Travel Arrangement Regulations 2018, the ABTA Code of Conduct and the ATOL Regulations 2012 is highly desirable, together with the Consumer Rights Act 2015.

 

Benefits:

  • Generous salary
  • Elite travel perks
  • Pension scheme contribution
  • Cycle to work scheme
  • Healthy food provided
  • Subsidised private healthcare
  • Company loyalty scheme
  • Travel insurance
  • Free onsite gym
  • Staff travel support
  • Career development
  • Plus many more perks.

To apply click APPLY NOW, any questions give us a call on 0208 393 9925 and our dedicated team can assist in locating the right opportunity for you.

www.platinumtravelrecruitment.co.uk

Company

Our Story – Travel Recruitment Specialists

Platinum Travel Recruitment have become recognised specialists within the travel industry for many years. Our consultants possess a profound depth of knowledge of the travel industry having worked within travel, with an array of contacts throughout the UK and beyond. 

This is just one of the factors that allows us to provide a superior recruitment service. We ensure that our clients have access to the cream of the crop within the travel industry and candidates can enjoy exciting career-enhancing opportunities. The services that we provide to our clients and candidates show that we are not just recruiters; we are HR professionals, career advisors and experts in the travel industry.

Having two offices strategically placed in the Midlands and Surrey, close to London, this enables us to service a large geographical area and provide that face to face contact for both clients and job seekers.

Strategic in our thinking with a responsive approach to future needs, we think far beyond the conventional recruitment process by conducting a thorough analysis of both our candidates and clients.

Our experienced consultants manage the full recruitment process, screen and test each potential applicant matching the job specifications ensuring time is not wasted on unsuitable candidates. Our open, honest and committed approach will ensure that you reach your goals. So, let’s link up and chat what success means to you.

 

Why use Platinum Travel Recruitment?

Employers

Ability to supply professional pre-scanned travel candidates screened from consultants with years of experience in the travel industry.

Quality applicants rather then quantity.

We appreciate locating the right candidate can be a challenge. We save you time and money on locating candidates by short listing, database searching, head hunting and advertising the vacancies at no cost.

With our strong marketing prescience we are able to target the best applicants right from the outset.

Interviews are only organised for applicants clients wish to see free of charge. Once the candidate is placed a competitive fee will be charged with free trial periods for candidates starting with your organisation.

Many clients use us on an exclusive basis as we listen to requirements and offer the highest level of customer satisfaction whilst understanding your business needs.

If you are looking to expand your company or need recruitment advice feel free to call us on 0208 942 4103

Candidates

Assistance with the interview and application process

Our experienced and qualified consultants will listen to your requirements in locating the right role and progress your career

Able to provide free career advice on your next move

We have a range of roles including Reservations, Business Travel, Marketing, Product, Management plus more many more exciting opportunities to enhance your career.

Our service is free and kept strictly confidential.

Utilise your experience and achieve your goal – send us your CV today

Company info
Website
Telephone
07715365415
Location
Coombe Croft, Howell Hill Grove
Epsom
Surrey
KT17 3ER
GB

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