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Operations Executive (Office based)

Employer
Travel Trade Recruitment
Location
Manchester, Greater Manchester, England
Salary
£18000 - £23000 per annum + Additional Company Benefits
Closing date
8 Oct 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Operations

Job Details

Are you experienced in working on a Travel Company Helpdesk or Customer Service Team? Are you GDS trained, with great people skills and a flair for problem solving? We require a Duty Officer to cover out of hours for a leading, award-winning Travel Company. This is an exciting time to join this travel agency and tour operator as they continue their success story with further expansion due to recent commercial success. Solving customer queries outside of normal office hours, you will be rewarded with a highly competitive starting salary, bonus, 25 days holiday plus bank holidays, health care, pension and more!

JOB DESCRIPTION:
- Working a team as the first point of contact for all out of hours enquiries and operations queries.
- Deal with pre and post departure issues and questions
- Using GDS Galileo to amend and cancel bookings
- Liaise with external suppliers to resolve any issues
- Main point of contact for emergency situations
- Provide support and ensure outstanding customer
- Prioritise a varied workload and schedule
- Be flexible to work over a 24/7 rota, which will include working from home for overnight shifts and office based at other times.

EXPERIENCE REQURIED:
You will have previous travel industry helpdesk, operations or customer service experience from a Tour Operator or business travel company, with a sound knowledge of GDS, ideally Galileo. You must have previous experience of working out of hours within those positions.

PACKAGE:
The successful candidate will receive a fantastic starting salary, which is dependent on experience, along with an exceptional benefits package including: 25 days holiday + bank holidays, pension, health care, travel discount and bonus.

INTERESTED?
If you are interested please follow the link to 'apply' attaching your CV. For more information please call Gemma at Travel Trade Recruitment on 0161 9236120 or email gemma@traveltraderecruitment.co.uk

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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