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Customer Relations Executive - Leading Online Tour Operator

Employer
TMS Talent
Location
London (Greater)
Salary
£25k - 28k per year + Excellent Benefits
Closing date
8 Oct 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Customer Relations Executive - Leading Online Tour Operator - Central London - To £28,000

Do you love putting your customers at the heart of everything you do and providing the best customer service available?

My client is leading luxury tour operator is seeking an experienced Customer Relations Executive.

As a Customer Relations Executive, you be responsible for responding to all pre and post departure enquiries and correspondence from customers,
either by telephone, email or letter.

You will ensure that calls and queries are answered efficiently, politely and in a timely manner and customers are left delighted with the level of customer service they have received.

Handling correspondence from customers, either by telephone, email or letter.

You will ensure that calls and queries are answered efficiently, politely and in a timely manner and customers are left delighted
with the level of customer service they have received.

Customer Relations Executive main duties will include:

Answering passenger and travel agent calls

Managing incoming email, responding to and prioritising customer enquiries

Helping maintain strict service level standards

Offering a friendly and efficient service

Managing in resort queries, offering advice and assistance to passengers

Managing and resolving pre-departure queries and complaints

Working with other business areas to improve customer experience

Customer Relations Executive Skills Required:

A proven track record in customer service within the travel industry

A Clear telephone Manner

Previous letter writing skills with good grammar skills is essential

Customer Relations Executive Remuneration and Benefits

Salary to £28,000 depending on experience

23 days holidays

Pension and Private Health Care

Discounted travel

Monday to Friday

To apply for the role of Customer Relations Executive role, please email your CV to res2@newfrontiers.co.uk or call Tony on 0207 8123 3820.

Company

ABOUT TMS TALENT

TMS Talent (Formally New Frontiers) is a global leader specialising in travel and hospitality recruitment. For over 25 years they have been a trusted partner to employers across these niche sectors, matching exceptional job seekers with their dream roles.

The TMS Talent team prides themselves on delivering unrivalled service and all come from backgrounds in the travel and hospitality sectors. They understand the unique needs of job seekers and clients in these markets and recruit candidates for temporary, permanent and contract roles at all levels, from trainees’ right through to CEO’s and Managing Directors.

Delivering a high-touch and personalised recruitment service, TMS Talent ‘s clients include some of the world’s most prestigious travel & hospitality companies.  They offer a huge range of travel jobs and careers across sectors such as tour operators, travel agencies, inbound, airlines, business travel management companies, cruise lines, tourism, online travel technology companies, and conference, hospitality & events.

To find out more about TMS Talent and to view their extensive range of vacancies visit – www.tmstalent.co.uk

 T: +44 (0) 845 202 2222

E: enquiries.uk@tmstalent.co.uk

 

 

 

 

 

 

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