Operations Executive - French/German/Spanish/Dutch Speakers

Location
Acton Central, London (Greater)
Salary
£18,000 - £20,000
Posted
13 Sep 2019
Closes
02 Oct 2019
Ref
DCVJL4989
Job function
Operations
Hours
Full Time
Contract Type
Permanent

Job title: Operations Executive – German, French, or Spanish speaker

Reporting to:Operations Manager

Department:Operations Department

Location:London

-To work closely with senior operators in order to develop and grow incoming groups & FIT bookings

-Quote & Operate groups & FIT in a successful, profitable and professional manner

Job Specification: 

-To Maintain good relations with all clients and suppliers at all times

-To Respond to requests from clients accurately and in a timely manner

-Follow up of quotation sent out in order to convert requests into confirmed bookings

-Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)

-Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies

-Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory

-Follow up with client after travel to insure maximum satisfaction

-Minimize accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems

-Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)

Candidate Specification: 

Requirements:

-Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet

-Exceptional customer service and result driven

-Ability to work under pressure

-Highly accurate with an excellent attention to detail

-Fluency in English

-Ability to make decisions and to work on own initiative

Desirable:

-Fluency in any other European language

-Experience within the inbound tourism industry in the UK and Ireland

If you are looking for an exciting new challenge, please contact us.

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